Care Team Manager

About the role

Beacon Specialized Living is seeking a Care Team Manager (CTM) to lead the day‑to‑day operations of a residential home that supports individuals with intellectual and developmental disabilities (IDD). The CTM provides high‑quality care, maintains a safe and positive home environment, and serves as a hands‑on leader for Direct Support Professionals (DSPs) and residential staff.

Responsibilities

• Lead and support Direct Support Professionals (DSPs) and residential staff.
• Oversee daily operations of the assigned home.
• Ensure individuals receive care and support consistent with their individual needs and plans.
• Provide coaching, training, and performance feedback to team members.
• Assist with recruiting, onboarding, scheduling, and staff retention.
• Ensure required documentation is completed accurately and on time.
• Monitor compliance with company policies, state regulations, and applicable care standards.
• Support medication administration and health/safety procedures as required.
• Respond appropriately to behavioral or operational concerns and escalate issues when necessary.
• Build positive relationships with individuals supported, families, staff, and community partners.
• Maintain a clean, safe, and welcoming home environment.
• Participate in meetings, trainings, and quality‑improvement initiatives.
• Serve as a hands‑on leader willing to step in and support the team when needed.

Requirements

• Previous experience in IDD, behavioral health, healthcare, human services, or residential services preferred.
• Previous supervisory or leadership experience preferred.
• Strong communication, organization, and problem‑solving skills.
• Ability to coach, motivate, and hold team members accountable.
• Ability to work independently while collaborating with regional and operational leadership.
• Comfortable working in a fast‑paced, 24/7 residential environment.
• Reliable transportation and ability to meet position‑specific driving requirements, if applicable.
• Must meet all company and state requirements for the position.

Benefits

• Opportunity to create a supportive environment where individuals can live, grow, and thrive.
• Work with a compassionate, accountable, and team‑oriented leadership culture.
• Professional growth and advancement within Beacon Specialized Living.
• Engagement in meaningful work that makes a difference in the lives of the individuals supported.