Care Team Director

About the role

The Care Team Director provides strategic and operational leadership for the Care Team within an assigned market or segment of the organization. This role is responsible for leading Care Team Leads, driving operational performance, developing high-performing teams, ensuring quality service delivery, and collaborating cross-functionally to support organizational goals while exemplifying Giving Home's HEART values: Humility, Empathy, Advocay, Respect & Teamwork.

Responsibilities

• Lead Care Team Leads, Supervisors, or other leaders
• Drive operational performance
• Develop high-performing teams
• Ensure quality service delivery
• Collaborate cross-functionally to support organizational goals

Requirements

• Bachelor's degree in healthcare administration, Business Administration, Nursing, or a related field preferred
• Minimum of 3 years of progressive leadership experience, including direct supervision of employees in a healthcare, operations or service-oriented environment
• Experience leading Team Leads, Supervisors, or other leaders required
• Minimum of 3 years of operations experience with demonstrated success improving operational performance, employee retention, quality outcomes, customer satisfaction, and team engagement
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word, and Teams)
• Demonstrated leadership skills with the ability to coach, mentor, develop, and hold leaders and team members accountable while fostering a positive, collaborative work environment
• Strong critical thinking, problem-solving, and decision-making skills with the ability to assess complex situations, identify root causes, and implement effective solutions
• Experience managing escalated patient, caregiver, and employee concerns while providing professional service recovery and maintaining high levels of customer satisfaction
• Proven ability to build and maintain collaborative relationships across departments to support organizational goals and ensure continuity of care
• Demonstrated experience using operational metrics and data to establish goals, monitor performance, identify trends, forecast staffing needs, and drive continuous improvement
• Experience developing, implementing, and facilitating training programs that enhance employee competency, engagement, and professional growth
• Excellent written and verbal communication skills with the ability to communicate effectively across all levels of the organization
• Demonstrated ability to lead change initiatives, implement process improvements, and adapt to evolving business and operational needs
• Proven ability to identify and implement process improvements
• Commitment to maintaining quality standards and continuous improvement
• Experience resolving service issues and managing conflict with professionalism
• Ability to collaborate effectively across departments and cross-functional teams
• Strong relationship-building and interpersonal skills
• Excellent written, verbal, and presentation communication skills
• Highly organized with the ability to prioritize competing responsibilities
• Effective time management and ability to meet deadlines
• Adaptable and able to thrive in a changing environment
• Strong attention to detail and accuracy
• Collaborative team player with a positive, customer-focused approach

Qualifications

• Minimum Qualifications: Bachelor's degree in healthcare administration, Business Administration, Nursing, or a related field preferred. Equivalent combination of education and experience may be considered.
• Minimum of 3 years of progressive leadership experience, including direct supervision of employees in a healthcare, operations or service-oriented environment.
• Minimum of 3 years of operations experience with demonstrated success improving operational performance, employee retention, quality outcomes, customer satisfaction, and team engagement.
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word, and Teams).
• Experience managing escalated patient, caregiver, and employee concerns while providing professional service recovery and maintaining high levels of customer satisfaction.
• Proven ability to build and maintain collaborative relationships across departments to support organizational goals and ensure continuity of care.
• Experience developing, implementing, and facilitating training programs that enhance employee competency, engagement, and professional growth.
• Strong critical thinking, problem-solving, and decision-making skills with the ability to assess complex situations, identify root causes, and implement effective solutions.
• Experience using operational metrics and data to establish goals, monitor performance, identify trends, forecast staffing needs, and drive continuous improvement.
• Excellent written and verbal communication skills with the ability to communicate effectively across all levels of the organization.
• Demonstrated ability to lead change initiatives, implement process improvements, and adapt to evolving business and operational needs.
• Proven ability to identify and implement process improvements.
• Commitment to maintaining quality standards and continuous improvement.
• Experience resolving service issues and managing conflict with professionalism.
• Ability to collaborate effectively across departments and cross-functional teams.
• Strong relationship-building and interpersonal skills.
• Excellent written, verbal, and presentation communication skills.
• Highly organized with the ability to prioritize competing responsibilities.
• Effective time management and ability to meet deadlines.
• Adaptable and able to thrive in a changing environment.
• Strong attention to detail and accuracy.
• Collaborative team player with a positive, customer-focused approach.

Skills

• Leadership with a commitment to employee growth and development
• Coaching, mentoring, and developing high-performing teams
• Managing performance through accountability, feedback, and goal setting
• Strategic thinking with the ability to develop and execute operational plans
• Forecasting workloads and managing resources effectively
• Critical thinking and problem-solving abilities
• Sound decision-making skills in a fast-paced environment
• Identifying and implementing process improvements
• Commitment to maintaining quality standards and continuous improvement
• Resolving service issues and managing conflict with professionalism
• Collaborating effectively across departments and cross-functional teams
• Relationship-building and interpersonal skills
• Excellent written, verbal, and presentation communication skills
• Organizational and project management skills
• Prioritizing competing responsibilities
• Effective time management and ability to meet deadlines
• Adapting to evolving business and operational needs
• Attention to detail and accuracy
• Collaborative team player with a positive, customer-focused approach

Benefits

• $75,000 - $96,707 annual salary
• Paid Time Off with additional accrual opportunities based on tenure
• Sick Leave and Bereavement Leave
• 9½ Paid Holidays + Floating Holidays + Birthday Holiday
• Overtime pay at time and a half
• Comprehensive benefits package including Medical, Dental, Vision, and Life Insurance effective after the first full month of employment.
• Company-paid dental, vision, and term life coverage
• 401(k) Plan with company match
• $150 annual Lifestyle Reimbursement Program
• Mental wellness support through Modern Health for employees and dependents
• Competitive mileage reimbursement at federal reimbursement rates
• Tuition Reimbursement Program
• $100 monthly cell phone reimbursement after one month of employment
• Employee Assistance Program and Employee Appreciation Program

Pay

$75,000 - $96,707 annually

Schedule

Flexible schedule to accommodate patient and team needs