CARE TEAM ASSISTANT - Mount Sinai Hospital

About the role

The Care Team Assistant (CTA) supports the inpatient attending physicians and residents on duty at the Mount Sinai Hospital family medicine inpatient service with clerical and clinical duties.

Responsibilities

• Perform patient-related administrative, care-coordination and inter-visit tasks assigned by the medical team.
• Participate in patient care rounds to extrapolate the clerical tasks from patient presentations.
• Add patient to EPIC Haiku / Canto for billing.
• Help primary team with pre-authorizations, confirmation of pharmacies, and arranging delivery of prescriptions/medications.
• Work with medical team and social work to expedite patient discharges (early identification of transportation, home services, as well as other social work needs).
• Collect data for QI initiatives.
• Assist in recording and improving understanding of hospital metrics including DBN (discharges before noon) rates, barriers to DBN, IDP (implement discharge planning) rates, and readmission rates.
• Conduct discharge follow-up phone calls to patients.
• Improve primary care provider (PCP) communication by either directly notifying the PCP of his/her patient’s hospitalization by phone or by EPIC in-basket messaging.
• Obtain test results and records from referring hospitals/physicians and ancillary services.
• Facilitate inpatient tests, radiology exams, as well as schedule post-discharge appointments.

Key Knowledge, Skills, Abilities

• Participate in training to use the electronic health record (EHR) and clinical training under the direct supervision of the attending faculty and inpatient faculty liaison.
• Meet the established markers for proficiency and competency initially and every 3 months thereafter.
• Be a well-organized individual who is a fast-learner and able to anticipate patient/team needs.
• Be proficient in English, and be familiar with general medical terms, with the understanding that they will gain further knowledge through on-the-job training.
• Be comfortable working in an electronic medical record system and communicating with team members, consultants, physician offices, and other hospital staff and administrators.

Education

An HS Diploma or GED is required. A Bachelor’s degree is preferred.

Work Experience

Some work experience in a health care setting is preferred.

Computer Proficiency

• Basic computer and internet navigational skills are required.
• Computer literacy with Windows-based operating systems and MS Office applications (Word, Excel, Outlook, PowerPoint) is required.
• An Electronic Medical Record (EMR) is preferred.

Linguistic Skills

Fluency in English is required. Fluency in Spanish is preferred.

Equal Employment Opportunity/Affirmative Action

The Institute for Family Health is an Equal Employment Opportunity Employer. This job summary is intended to be brief and may not list all the duties and functions required, however, it does highlight the essential requirements. Nothing outlined in this job summary is to be construed as an express or implied contract of employment. Please visit www.Institute.org for more information.