Care Team Assistant - Adult Grief Care Team

About the role

The Adult Grief Care Team Assistant at Tidewell Hospice, a part of Empath Health, provides communication, resource, and administrative support to the Adult Grief Care Teams, patients, families, and the community.

Responsibilities

• Process all incoming referrals for Adult Grief Care and coordinate with the Manager of Adult Grief for scheduling of new referrals per team procedure.
• Perform administrative clerical duties for team such as filing, processing/entering and copying documents, distributing mail, faxes, and phone messages in a timely manner; maintain office and team supplies.
• Generate reports daily and as requested by team leadership.
• Support Adult Grief Care groups as needed, including reminder calls, arranging volunteers, set up/take down as needed.
• Ensure information on patient charts is accurate. Responsible for sending remote consents, collecting paper consents if needed and ensuring consents are uploaded to every chart.
• Works collaboratively with other team members to assist in coverage of patient care needs; handles phone requests calmly, effectively and in a professional manner that supports customer service while adhering to the agency “communication practices” as directed by team leadership.
• Schedule: Monday – Friday 8am – 5pm

Qualifications

• Education and/or Experience: High school diploma or general education degree (GED); minimum 2 years administrative experience in hospice or related field preferred.
• Excellent verbal and written communication skills.
• Solid customer service skills.
• Excellent documentation and organizational skills, including time management, multi-tasking and prioritizing.
• Ability to build and maintain interpersonal relationships.
• Exhibit self-direction, independent judgment, discretion and ability to work and collaborate with all team members, including volunteers.
• Strong computer knowledge in MS Word, Excel and Outlook, and the capability to learn additional software as needed.
• Demonstrated ability to be sensitive to the needs of the staff and Empath Health clientele as well as flexibility within an organized system.
• Mandatory Medical terminology background preferred.

Benefits

• Earn Competitive Pay: Your skills and contributions are recognized and rewarded.
• Benefits & Wellness: Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.
• Industry-Leading PTO: 5+ weeks to rest, recharge, and live your Full Life.
• Grow Your Career: CEU support, tuition reimbursement, and advancement opportunities.
• Make a Difference: Join a mission-driven team dedicated to kindness, compassion, and Full Life Care for All.