Care Specialist (Part Time- Weekend Day Shift)
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences.
We need to parse the posting.
First part: "About Empathy" description. That's not a section heading; it's general company description. Should we include? The instructions say we should not repeat job title as heading, but we can include a paragraph about the company maybe under "About the role"? Actually "About the role" is a heading we can use for role overview. The company description could be placed under a paragraph before sections? The instruction: "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't forbid other paragraphs outside sections. We can include a
for the company overview before sections.
We need to preserve all substantive information: company description, about the team, role overview, working hours, responsibilities (the bullet list under "In this role you will:"), requirements (required and preferred), compensation, benefits, etc.
We must not include boilerplate like EEO statement, application process? Actually "Application Process" is considered application instructions; we should remove that. Also "Interested candidates should submit a resume..." is application instructions, remove. Also "Compensation" heading we can keep as Pay section? The posting includes "Compensation" with salary range and benefits list. So we should create a Pay section (maybe also Benefits). The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state compensation and benefits, so we can include Pay and Benefits sections. However they said prefer a few substantive sections over many thin ones. Could combine Pay and Benefits into one section? But they gave examples of separate headings. We could have Pay and Benefits separate if content exists. Let's see: Compensation includes salary range and then "Additional perks and benefits:" list. So we could have Pay section with salary range, and Benefits section with the list. Or combine into one "Compensation and Benefits" but they'd want separate headings? The instruction: use those headings as examples; not mandatory to use all. We can decide to have Pay and Benefits separate.
Schedule: The posting includes "Working Hours:" with details. So we should include Schedule section.
Now we need to remove duplicated lines: The posting has "In this role you will: In this role, you will:" duplicate phrase; we need to preserve content but not duplicate. We'll combine.
Also "Requirements: What we're looking forRequired:" includes some weird character; we need to clean.
We need to preserve all substantive information: responsibilities list, requirements list (required and preferred), benefits list, etc.
We must not include application instructions (like "Interested candidates should submit a resume...").
We must not include EEO statement at end.
We must not include navigation/cookie/legal.
Now produce HTML.
Structure:
About Empathy ...
About the Team ...
Then About the role
with paragraph(s) from Role Overview and Working Hours? Actually Working Hours is separate Schedule section. So About the role includes role overview description.
Then Responsibilities
with - for each duty.
Then
Requirements
with - for required items.
Then maybe
Preferred Qualifications
or Qualifications
for preferred experience. The instruction includes Qualifications heading. We could have Qualifications for required? But they said Requirements heading for list of duties/requirements/benefits. Actually they said Use - for any list of duties/requirements/benefits. So Requirements heading could contain both required and preferred? But we can separate.
Better: Use Requirements for required, and Qualifications for preferred (or Skills). But we have Skills heading example. Could put preferred experience under Skills.
Let's decide:
- About the role: overview.
- Responsibilities: list of duties.
- Requirements: required qualifications.
- Skills: preferred experience/skills.
- Pay: salary range.
- Benefits: list of perks.
- Schedule: working hours.
Now we need to extract content.
Company description:
"About EmpathyEmpathy is transforming the way families navigate life’s most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfort, and peace of mind when it matters most.We partner with leading employers, insurers, and financial institutions to deliver meaningful, human-centric support at scale. Today, Empathy supports over 50 million people across the US, Canada, and the UK.Backed by top-tier investors including General Catalyst, Index Ventures, Adams Street, Aleph and Entreé Capital. We've raised over $160 million to date, including a $72 million Series C, to expand our impact and scale our mission worldwide."
We need to fix spacing: there's missing space after "About EmpathyEmpathy". We'll just output as is but maybe add a space. However we must preserve substantive information; we can correct obvious typos? Probably okay to add space for readability but not change meaning. I'll add a space.
About the Team:
"At the heart of this mission is our Care Team - a group of dedicated professionals with backgrounds in social work, grief support, crisis response, and customer care. They provide compassionate, expert guidance via phone, chat, and email, always balancing emotional sensitivity with operational excellence."
Role Overview:
"Role Overview:The Care Specialist (Weekend Day Shift) role is integral to our 24/7 operations, providing live chat and phone support to families navigating loss, short-term disability leave, and other challenging life events. Working independently during overnight hours, you’ll offer first-in-class care by responding to live chats, handling inbound phone calls, and completing a variety of task-based support requests. This includes detailed research to locate resources, vendors, or service providers tailored to each user’s needs.We’re looking for someone who is self-motivated, tech-comfortable, and able to work with care and consistency during overnight hours.As our business continues to grow and evolve, so too will the responsibilities associated with this role. Adaptability and willingness to grow are essential, both for our team and the families we support."
Working Hours:
"Working Hours:This is a part-time, fixed day shift:Saturday: 8:00 AM – 5:00 PM ETSunday: 9:00 AM – 6:00 PM ET*Each 9-hour shift includes a 60-minute unpaid meal breakPlease note that while we aim to maintain consistency in these hours, they may be subject to change based on the evolving needs of our business. We ensure that any necessary adjustments are communicated well in advance and strive to make such changes as minimal and manageable as possible."
Now responsibilities list after "In this role you will: In this role, you will:" then bullet points:
- Support Users
Provide expert, empathetic chat support to users, addressing both practical and emotional needs.
Provide phone support to users, primarily via inbound calls, addressing scheduling needs, helping users to understand Empathy’s offerings, and answering logistical questions on accessing our support.
Assist in creating detailed Care Plans for users.
Complete user requests related to closing accounts, funeral pricing and planning, sourcing vendors or professionals, and other various request types.
Demonstrate excellent written and verbal communication, using the Empathy ‘voice’.
Utilize critical thinking and problem-solving abilities to resolve user challenges.
- Demonstrate Exceptional Resource Navigation & Product Expertise
Conduct comprehensive research to identify and provide access to essential resources for our users.
Assist in the maintenance of the Care Team knowledge base and resources related to your role.
Act as a product expert who connects users to Empathy-specific tools and resources.
Identify any gaps or opportunities for professional development training that can enhance both personal and team capabilities in providing an exceptional user experience.
Relay user insights and identify knowledge gaps to support product development.
- Work With Precision and Independence
Excel in organization, documentation, and time management to meet SLA requirements.
Work as a team player across different functions and quickly adapt to assist with tasks as needed, reflecting the dynamic nature of our operations.
Complete all training in a timely manner and provide feedback on training to ensure the team is continually improving the way information is shared.
Follow guidelines to escalate issues to the appropriate team member and operate with caution and care while working with sensitive user data.
Engage in short-term projects that may vary based on the evolving needs of our business, as directed by management.
We need to convert each bullet point into
- items. The sub-bullets are actually part of each main bullet; we could flatten them: each line after the bold heading is a separate responsibility. So we will produce a list of items: each line starting with a verb.
Let's extract all distinct responsibility sentences:
1. Provide expert, empathetic chat support to users, addressing both practical and emotional needs.
2. Provide phone support to users, primarily via inbound calls, addressing scheduling needs, helping users to understand Empathy’s offerings, and answering logistical questions on accessing our support.
3. Assist in creating detailed Care Plans for users.
4. Complete user requests related to closing accounts, funeral pricing and planning, sourcing vendors or professionals, and other various request types.
5. Demonstrate excellent written and verbal communication, using the Empathy ‘voice’.
6. Utilize critical thinking and problem-solving abilities to resolve user challenges.
7. Conduct comprehensive research to identify and provide access to essential resources for our users.
8. Assist in the maintenance of the Care Team knowledge base and resources related to your role.
9. Act as a product expert who connects users to Empathy-specific tools and resources.
10. Identify any gaps or opportunities for professional development training that can enhance both personal and team capabilities in providing an exceptional user experience.
11. Relay user insights and identify knowledge gaps to support product development.
12. Excel in organization, documentation, and time management to meet SLA requirements.
13. Work as a team player across different functions and quickly adapt to assist with tasks as needed, reflecting the dynamic nature of our operations.
14. Complete all training in a timely manner and provide feedback on training to ensure the team is continually improving the way information is shared.
15. Follow guidelines to escalate issues to the appropriate team member and operate with caution and care while working with sensitive user data.
16. Engage in short-term projects that may vary based on the evolving needs of our business, as directed by management.
Now requirements list:
"Requirements: What we're looking forRequired:Warm-hearted, empathetic, and patient team members.Excellent verbal and written communication skills.Experience in a customer-facing role/counseling/support/concierge services or related fields (including internships).Ability to quickly adopt and navigate new technology, tools, and platforms with a strong ability to adapt to evolving digital
for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences. We need to parse the posting. First part: "About Empathy" description. That's not a section heading; it's general company description. Should we include? The instructions say we should not repeat job title as heading, but we can include a paragraph about the company maybe under "About the role"? Actually "About the role" is a heading we can use for role overview. The company description could be placed under a paragraph before sections? The instruction: "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't forbid other paragraphs outside sections. We can include a
for the company overview before sections. We need to preserve all substantive information: company description, about the team, role overview, working hours, responsibilities (the bullet list under "In this role you will:"), requirements (required and preferred), compensation, benefits, etc. We must not include boilerplate like EEO statement, application process? Actually "Application Process" is considered application instructions; we should remove that. Also "Interested candidates should submit a resume..." is application instructions, remove. Also "Compensation" heading we can keep as Pay section? The posting includes "Compensation" with salary range and benefits list. So we should create a Pay section (maybe also Benefits). The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state compensation and benefits, so we can include Pay and Benefits sections. However they said prefer a few substantive sections over many thin ones. Could combine Pay and Benefits into one section? But they gave examples of separate headings. We could have Pay and Benefits separate if content exists. Let's see: Compensation includes salary range and then "Additional perks and benefits:" list. So we could have Pay section with salary range, and Benefits section with the list. Or combine into one "Compensation and Benefits" but they'd want separate headings? The instruction: use those headings as examples; not mandatory to use all. We can decide to have Pay and Benefits separate. Schedule: The posting includes "Working Hours:" with details. So we should include Schedule section. Now we need to remove duplicated lines: The posting has "In this role you will: In this role, you will:" duplicate phrase; we need to preserve content but not duplicate. We'll combine. Also "Requirements: What we're looking forRequired:" includes some weird character; we need to clean. We need to preserve all substantive information: responsibilities list, requirements list (required and preferred), benefits list, etc. We must not include application instructions (like "Interested candidates should submit a resume..."). We must not include EEO statement at end. We must not include navigation/cookie/legal. Now produce HTML. Structure:
About Empathy ...
About the Team ...
ThenAbout the role
with paragraph(s) from Role Overview and Working Hours? Actually Working Hours is separate Schedule section. So About the role includes role overview description. ThenResponsibilities
with- for each duty.
Then
Requirements
with- for required items.
Then maybe
Preferred Qualifications
orQualifications
for preferred experience. The instruction includes Qualifications heading. We could have Qualifications for required? But they said Requirements heading for list of duties/requirements/benefits. Actually they said Use- for any list of duties/requirements/benefits. So Requirements heading could contain both required and preferred? But we can separate. Better: Use Requirements for required, and Qualifications for preferred (or Skills). But we have Skills heading example. Could put preferred experience under Skills. Let's decide: - About the role: overview. - Responsibilities: list of duties. - Requirements: required qualifications. - Skills: preferred experience/skills. - Pay: salary range. - Benefits: list of perks. - Schedule: working hours. Now we need to extract content. Company description: "About EmpathyEmpathy is transforming the way families navigate life’s most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfort, and peace of mind when it matters most.We partner with leading employers, insurers, and financial institutions to deliver meaningful, human-centric support at scale. Today, Empathy supports over 50 million people across the US, Canada, and the UK.Backed by top-tier investors including General Catalyst, Index Ventures, Adams Street, Aleph and Entreé Capital. We've raised over $160 million to date, including a $72 million Series C, to expand our impact and scale our mission worldwide." We need to fix spacing: there's missing space after "About EmpathyEmpathy". We'll just output as is but maybe add a space. However we must preserve substantive information; we can correct obvious typos? Probably okay to add space for readability but not change meaning. I'll add a space. About the Team: "At the heart of this mission is our Care Team - a group of dedicated professionals with backgrounds in social work, grief support, crisis response, and customer care. They provide compassionate, expert guidance via phone, chat, and email, always balancing emotional sensitivity with operational excellence." Role Overview: "Role Overview:The Care Specialist (Weekend Day Shift) role is integral to our 24/7 operations, providing live chat and phone support to families navigating loss, short-term disability leave, and other challenging life events. Working independently during overnight hours, you’ll offer first-in-class care by responding to live chats, handling inbound phone calls, and completing a variety of task-based support requests. This includes detailed research to locate resources, vendors, or service providers tailored to each user’s needs.We’re looking for someone who is self-motivated, tech-comfortable, and able to work with care and consistency during overnight hours.As our business continues to grow and evolve, so too will the responsibilities associated with this role. Adaptability and willingness to grow are essential, both for our team and the families we support." Working Hours: "Working Hours:This is a part-time, fixed day shift:Saturday: 8:00 AM – 5:00 PM ETSunday: 9:00 AM – 6:00 PM ET*Each 9-hour shift includes a 60-minute unpaid meal breakPlease note that while we aim to maintain consistency in these hours, they may be subject to change based on the evolving needs of our business. We ensure that any necessary adjustments are communicated well in advance and strive to make such changes as minimal and manageable as possible." Now responsibilities list after "In this role you will: In this role, you will:" then bullet points: - Support Users Provide expert, empathetic chat support to users, addressing both practical and emotional needs. Provide phone support to users, primarily via inbound calls, addressing scheduling needs, helping users to understand Empathy’s offerings, and answering logistical questions on accessing our support. Assist in creating detailed Care Plans for users. Complete user requests related to closing accounts, funeral pricing and planning, sourcing vendors or professionals, and other various request types. Demonstrate excellent written and verbal communication, using the Empathy ‘voice’. Utilize critical thinking and problem-solving abilities to resolve user challenges. - Demonstrate Exceptional Resource Navigation & Product Expertise Conduct comprehensive research to identify and provide access to essential resources for our users. Assist in the maintenance of the Care Team knowledge base and resources related to your role. Act as a product expert who connects users to Empathy-specific tools and resources. Identify any gaps or opportunities for professional development training that can enhance both personal and team capabilities in providing an exceptional user experience. Relay user insights and identify knowledge gaps to support product development. - Work With Precision and Independence Excel in organization, documentation, and time management to meet SLA requirements. Work as a team player across different functions and quickly adapt to assist with tasks as needed, reflecting the dynamic nature of our operations. Complete all training in a timely manner and provide feedback on training to ensure the team is continually improving the way information is shared. Follow guidelines to escalate issues to the appropriate team member and operate with caution and care while working with sensitive user data. Engage in short-term projects that may vary based on the evolving needs of our business, as directed by management. We need to convert each bullet point into
- items. The sub-bullets are actually part of each main bullet; we could flatten them: each line after the bold heading is a separate responsibility. So we will produce a list of items: each line starting with a verb. Let's extract all distinct responsibility sentences: 1. Provide expert, empathetic chat support to users, addressing both practical and emotional needs. 2. Provide phone support to users, primarily via inbound calls, addressing scheduling needs, helping users to understand Empathy’s offerings, and answering logistical questions on accessing our support. 3. Assist in creating detailed Care Plans for users. 4. Complete user requests related to closing accounts, funeral pricing and planning, sourcing vendors or professionals, and other various request types. 5. Demonstrate excellent written and verbal communication, using the Empathy ‘voice’. 6. Utilize critical thinking and problem-solving abilities to resolve user challenges. 7. Conduct comprehensive research to identify and provide access to essential resources for our users. 8. Assist in the maintenance of the Care Team knowledge base and resources related to your role. 9. Act as a product expert who connects users to Empathy-specific tools and resources. 10. Identify any gaps or opportunities for professional development training that can enhance both personal and team capabilities in providing an exceptional user experience. 11. Relay user insights and identify knowledge gaps to support product development. 12. Excel in organization, documentation, and time management to meet SLA requirements. 13. Work as a team player across different functions and quickly adapt to assist with tasks as needed, reflecting the dynamic nature of our operations. 14. Complete all training in a timely manner and provide feedback on training to ensure the team is continually improving the way information is shared. 15. Follow guidelines to escalate issues to the appropriate team member and operate with caution and care while working with sensitive user data. 16. Engage in short-term projects that may vary based on the evolving needs of our business, as directed by management. Now requirements list: "Requirements: What we're looking forRequired:Warm-hearted, empathetic, and patient team members.Excellent verbal and written communication skills.Experience in a customer-facing role/counseling/support/concierge services or related fields (including internships).Ability to quickly adopt and navigate new technology, tools, and platforms with a strong ability to adapt to evolving digital
- for required items.
Then maybe