Care Specialist

Job Overview

Determine claims eligibility and manage cost effective care planning for Long Term Care (LTC) policyowners. Coordinate with other LTC Department staff to provide personalized customer service, by accurately administering LTC claims and clearly communicating policy language.

Required Job Requirements

• High school diploma, GED, or any combination of education, professional training, or work experience that demonstrates ability to do the job.
• Ability to accurately assess policyowner needs and create individualized care plans.
• Experience in communicating professionally, patiently, and clearly in speech and in writing.
• Ability to research and logically consider details from many sources, and to bring them together to support a conclusion.
• Experience using PC applications such as MS Word, Excel, Teams, and Outlook.
• Detail-oriented with the ability to complete tasks with accuracy and in a timely manner.
• Demonstrated ability to work independently while managing workload and meeting time-sensitive deadlines.

BENEFITS

• Medical Plans, including FSA and HSA
• Dental and Vision
• 401(k) (Roth and Traditional)
• Pet Insurance
• Parental Leave
• Paid Time and Sick Time off
• 10 Paid Holidays and 1 Birthday Pay
• Paid Volunteer Time
• College Tuition Reimbursement

Communication during the recruitment process

Communication during the recruitment process regarding interview requests or job offers will come directly from a recruiting team member with a silacins.com email address.

About SILAC

SILAC Insurance Company is one of the fastest-growing insurance companies in the nation and continues to be a top contender in the industry. SILAC offers industry-leading annuity products that help individuals prepare for retirement. Teams can align around a shared vision of providing clean, simple & competitive products for clients, delivering best-in-class service to agents & business partners, and propelling the success of our employees. With a fast-growing team of more than 300 employees, we are committed to remaining adaptable, innovative, and trustworthy for our clients, agents, and employees. We hold true to our core values: Adaptability & Continuous Improvement, Transparency & Trust, Honesty & Integrity, Teamwork & Collaboration, Gratitude & Compassion.

Care Specialist Department Overview

Provide personalized service and product knowledge through correspondence to and from Long-Term Care customers, servicing agents, and business partners. Provide written and verbal responses to customer inquiries and policyowner administration requests originating from multiple channels such as telephone calls, correspondence, and e-mail. Promotes the value of Long-Term Care products and represents the company's mission and values. Deliver customer assistance in a friendly, personalized way that builds trustworthy, long lasting customer relationships.