Care Partner - Mother Baby

About the Role

The Care Partner II assists the nurse in providing patient care and serves as a receptionist for the nursing unit with clerical and transcription duties. Activities are based on the unit's specific needs and are performed within the scope of education, training, and experience.

Responsibilities

• General Patient Care/Procedures
  • Demonstrate accuracy in taking vital signs, measuring intake/output, and completing activities of daily living as directed; document data via the electronic medical record.
  • Demonstrate competency in determining orthostatic blood pressures.
  • Perform blood glucose monitoring.
  • Collect, transport, and perform data entry for lab specimens per policy.
  • Obtain blood products from Blood Bank per policy.
  • Effectively notify nurse of pertinent changes in patient's condition.
  • Maintain/stock adequate supplies and equipment, including patient rooms, med room supplies, and emergency airway supplies at bedside.
  • Follow established routines and utilize supplies and equipment in a cost-effective manner.
• Clerical Management Activities/Unit Secretary
  • Process MD orders promptly and accurately via the electronic medical record.
  • Provide clerical assistance for patient admissions, transfers, and discharges.
  • Operate the computer order entry system accurately; utilize downtime processes and procedures when required.
  • Relay urgent orders immediately to the appropriate staff member.
  • Coordinate scheduling of diagnostic and therapeutic services for patients.
  • Serve as receptionist for the nursing unit.
  • Manage phones and other communication systems to provide effective and timely communication.
  • Take and deliver messages accurately and in a timely manner.
  • Keep work area neat and orderly.
  • Maintain and order forms, office supplies, and dietary supplies as needed in a cost-effective manner.
  • Assist with safety during emergencies; direct hallway traffic.
  • Demonstrate familiarity and competence with completing necessary procedures:
    • Transportation arrangements for patients going to other hospitals.
    • COBRA forms for transfer.
    • Supporting safe transitions of care; copying charts to be sent with patients during transfers.
    • Pick up blood and blood products from the lab.
• Communication
  • Maintain and promote effective relationships with peers, physicians, other hospital departments, patients, and families.
  • Utilize excellent verbal, nonverbal, and written communication.
  • Maintain accountability for intradepartmental communication.
  • Effectively communicate with all patient populations based on their age and developmental needs.
  • Effectively communicate patient needs with the nurse caring for the patient.
  • Report all procedures/interventions to the responsible Nurse or Charge Nurse.
  • Report all patient responses to any intervention/procedure to the appropriate Nurse or Charge Nurse.
• Safety and Environment
  • Assure a safe environment for patients, staff, and visitors by following all safety precautions and procedures.
  • Adhere to patient safety and identification policy and procedures.
  • Provide a safe area for all patients, ensuring that side rails are up as needed, and call lights are given to each patient.
  • Identify patients at risk for injury and participate in instituting measures to prevent/reduce the risk.
  • Adhere to Age Appropriate Protocols to ensure patient safety based on developmental needs.
  • Contribute to prevention of infectious diseases by adhering to Infection Control policies and procedures.
  • Complete employee accident reports.
  • Respond to patient monitor alarms and call bells in a timely fashion.
  • Initiate timely emergency measures as appropriate according to role responsibilities.
  • Be constantly aware of noise level in the department and keep noise at a minimum to provide a quiet area for patients.
  • Provide a calm, reassuring atmosphere for the patient, significant others, and family.
• People/Human Resources Management
  • Demonstrate the ability to ensure compliance with policies and procedures.
  • Effectively communicate the vision, mission, and goals of Chesapeake Regional Medical Center, including hospital and unit-specific dashboards.
  • Contribute to a healthy, collaborative, open work environment that is conducive to teamwork and encourages communication.
  • Follow administrative protocols.
  • Demonstrate constructive and effective relationships with staff, peers, and customers.
  • Emphasize the team approach to work.
  • Organize and reprioritize work based on patient needs, available resources, and unit requirements.
  • Support compliance with hospital accreditation, state licensure, and other external accrediting agency requirements.
  • Respond positively to change; show willingness to learn new ways to accomplish work.
  • Attend required hospital-wide orientations, meetings, and in-services.
  • Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care.

Requirements

• Reading comprehension skills, writing ability, and verbal communication skills.
• High school diploma or GED equivalent (required).
• Successful completion of a Care Partner certification course, CNA course, or program (preferred).
• One year of similar or like work experience in a healthcare setting (required).
• Current BLS certification (required).
• Certified Nursing Assistant license (preferred).

Supervisory Responsibilities

Reports to: Nurse Manager. No supervisory responsibilities.