Care Navigator Level 1: School Based (69396)

About the role

Provide outpatient care navigation services to adults, children, and families at NorthCare. The position ensures a continuum of health and behavioral healthcare and increases client/family involvement.

Responsibilities

• Provides integrated services that are welcoming, engaging, and accessible addressing physical health care, behavioral healthcare, and social needs.
• Promotes a warm and engaging organizational culture aligned with NorthCare values, trauma-informed care, and health and wellness.
• Works as part of a multi-disciplinary team to support health behavior change in individuals with behavioral health challenges.
• Interacts and collaborates with clients, their families, support systems, and community partners to assist with obtaining treatment goals.
• Conducts assessments, gathers information about symptoms, behavior, functioning, history, needs, goals, and preferences, and develops a care management plan.
• Works with clients to obtain and maintain eligibility for health and disability benefits, affordable housing, reliable transportation, education/vocational programs, job placement, needed services/resources, and build a natural support system.
• Provides preventive interventions, linkage, and advocacy for services and health information related to smoking cessation, nutrition, exercise, weight management, stress management, and chronic disease management.
• Coordinates care across various treatment milieus, prepares people for primary care appointments, and increases self-management and goal planning.
• Provides crisis management services, including face-to-face or telephone interviews, assessment of lethality, support systems, and appropriate intervention, including hospitalization.
• Transports clients to various locations in the community and provides services in the home.
• Maintains clinical records in a timely manner, monitors and tracks outcome measures, completes required forms, and maintains compliance with agency policies and procedures.
• Maintains professional competency through readings, workshops, and trainings, and complies with all requirements to maintain professional certification.
• Knowledgeable about NorthCare’s electronic record system and public folders, CCBHC requirements, ODMHSAS Services manual, contract requirements, and benchmarks, National Outcome Measures (NOMS), Medicaid rules and regulations, and maintains professional certification within 60 days of hire.
• Returns phone calls and texts promptly, checks and responds to emails daily, maintains consistent work attendance, contacts supervisor for needed late arrivals or absences, and complies with all agency policies and procedures, including confidentiality requirements, documentation deadlines, and productivity expectations.

Requirements

• Candidate/employee must meet the Oklahoma Department of Mental Health and Substance Abuse (ODMHSAS) criteria for Behavioral Health Case Management II (CM II).
• Must have a high school diploma or GED and at least 36 months of direct consumer care in the mental health and/or substance use field, or completion of 60 college credit hours and at least 12 months of direct consumer care, or a bachelor’s or master’s degree in any field and at least 6 months of direct consumer care, or a bachelor’s or master’s degree in a behavioral health-related field, or a current license as a registered nurse in the State of Oklahoma with documented experience in behavioral health care.
• Must obtain ODMHSAS Case Management certification within 60 days of hire and complete annual continuing education requirements to maintain certification.
• Prefer at least one (1) year of experience in a mental health-related field or experience working in a healthcare setting.
• Must have intermediate general computer skills and proficiency in MS Word processing software.
• Must demonstrate good interpersonal skills and the ability to effectively communicate verbally with English-speaking clients.
• Must have excellent written and oral communication skills.
• Must be able to move about facilities freely.
• Must have access to reliable transportation and local travel is required.
• Must possess and provide verification of valid Oklahoma driver’s license during employment with NorthCare.
• Must maintain and provide verification of current automobile liability insurance including uninsured motorist coverage.
• Must possess and maintain CPR, First Aid, and Therapeutic Options certifications; or obtain within 30 days of employment with NorthCare.
• Must have and/or complete Co-Occurring Training and Trauma-Informed Training within 60 days of employment with NorthCare.
• Must have a TB test within 12 months prior to employment with NorthCare or obtain within 30 days of employment with NorthCare.