Care Manager RN

Responsibilities

• Collaborates with members of the healthcare team, community resources, and with the patient/family to promote optimal outcomes for the patient across the continuum of care.
• Provides Care Management activities to ensure an effective, appropriate, individualized and safe plan of care.
• Goal‑oriented with a high level of accountability correlated to the continuum of care, quality of care and patient satisfaction.
• All employees are responsible for extending the mission and values of Baltimore Washington Medical Center by dedicating oneself to providing the highest quality healthcare services to the communities we serve.
• Works collaboratively to maintain active communication with physicians, nurses, utilization review staff, and other members of the multidisciplinary team to effect timely, appropriate patient management through the healthcare system.
• Makes recommendations for potential alternatives to care plan based on availability of resources and patient/family choices.
• Utilizes problem solving skills and negotiating techniques to resolve conflicts in patient care planning and delivery.
• Applies knowledge of age‑specific, cultural diversity, psycho/social and developmental issues during the interview process, documentation, and interventions with the patient/family.
• Actively engages members of the healthcare team in discussion re: patient plan and progression through the healthcare system through interdisciplinary rounds, telephone calls, and face to face communication.
• Follows up with staff members to assure that the recommended plan of action is implemented once decisions are made.
• Provides support to patients/families requiring assistance with advanced directives, guardianship, homelessness, and connection/referrals to support agencies for crisis intervention.
• Formulates unique solutions to complex discharge planning issues (“thinking out of the box”).

Qualifications

• Education: Graduation from an accredited School of Nursing or college with current nursing licensure in the State of Maryland. BSN or Master prepared preferred.
• Experience: Minimum of 3‑5 years of relevant clinical hospital experience required as applicable to the position needs.
• Ongoing education, certification, and self‑development to remain current with industry standards and business objectives related to hospital case management.

Skills

• Problem solving skills
• Negotiating techniques
• Knowledge of age‑specific, cultural diversity, psycho/social and developmental issues
• Ability to collaborate and communicate with physicians, nurses, utilization review staff, and other multidisciplinary team members
• Ability to make recommendations for potential alternatives to care plan based on availability of resources and patient/family choices
• Ability to actively engage the healthcare team in discussion regarding patient plan and progression through interdisciplinary rounds, telephone calls, and face‑to‑face communication
• Ability to follow up with staff to assure implementation of recommended plans of action
• Ability to provide support to patients/families requiring assistance with advanced directives, guardianship, homelessness, and connection/referrals to support agencies for crisis intervention
• Ability to formulate unique solutions to complex discharge planning issues (“thinking out of the box”)