Care Manager, LPN (St. Louis, MO / Field-Based)

About the role

FreedomCare is a healthcare company dedicated to revolutionizing the home care industry since 2016, supporting patients across the U.S. with the power to choose a caregiver for in‑home care. We are seeking an LPN for our Missouri team; this field‑based position requires frequent travel to patient homes in the Greater St. Louis, MO area. FreedomCare’s Missouri operations support In‑Home Services (IHS), a Medicaid home and community‑based services model that enables eligible participants to receive in‑home assistance to live independently. The Care Manager, LPN conducts initial in‑home assessments, annual home visits, and provides ongoing care management and support, combining clinical assessment, care coordination, patient and caregiver education, and quality assurance to ensure safe, effective, person‑centered care.

Responsibilities

• Conduct initial in‑person clinical assessments and coordinate timely service activation, ensuring all required documentation, approvals, and standard procedures are completed.
• Identify potential changes to the individualized plans of care, making and documenting revisions as the patient’s needs or condition change.
• Educate patients, caregivers, and internal teams regarding care needs, safety considerations, service requirements, caregiver responsibilities, and next steps.
• Coordinate patient care through timely communication and documentation with physicians, clinical disciplines, internal partners, and appropriate community resources.
• Provide ongoing education and coaching to support effective use of established best practices, promote caregiver competency, and connect patients and families with appropriate resources.
• Review participant service records regularly and respond appropriately to identified changes in the patient’s condition, environment, or service needs.
• Identify changes in condition, safety concerns, service gaps, incidents, or other urgent issues and escalate them in accordance with established clinical protocols.
• Complete and document assessments, visits, clinical observations, care‑plan updates, incidents, communications, and follow‑up actions accurately, thoroughly, and within required timeframes.
• Support authorization, renewal, start‑of‑care, and continued‑service processes, as applicable.
• Maintain compliance with all applicable regulatory requirements, professional standards, and company policies and procedures.
• Perform other related duties as assigned by the supervisor.

Requirements

• Diploma from an accredited nursing program.
• Valid Licensed Practical Nurse license in good standing with the Missouri Board of Nursing.
• Minimum of one (1) year of experience caring for the elderly, individuals with disabilities, or medically complex conditions.
• Valid driver’s license and car insurance, with reliable transportation.

Qualifications

• Demonstrated commitment to providing a high level of customer service, with the ability to communicate with empathy, patience, professionalism, and respect.
• Ability to follow established scripts, workflows, policies, procedures, quality standards, and regulatory requirements.
• Strong active listening skills, with the ability to understand patient needs, clarify concerns, and provide necessary support and escalation when appropriate.
• Effective verbal and written communication skills, with the ability to clearly summarize interactions, document case activity, and communicate case status and next steps.
• Strong typing and computer proficiency, able to efficiently navigate contact‑center technology, CRM systems, telephone platforms, and other software while accurately documenting interactions.
• Effective problem‑solving and critical thinking, able to evaluate information, identify appropriate solutions, exercise sound judgment, and escalate concerns when necessary.
• Dependable and punctual, with a demonstrated commitment to consistent attendance, schedule adherence, and performance expectations.
• Ability to adapt to changing priorities, processes, systems, and business needs in a fast‑paced environment.
• Receptive to coaching and feedback, able to apply guidance and demonstrate continuous improvement.
• Ability to collaborate effectively as part of a team while working independently within