Care Manager II - Case Management

About the role

The Care Manager (CM) II works in collaboration with the patient/family, physicians and multidisciplinary team members to ensure patient progression through the continuum of care and to develop a plan of care for each assigned patient from admission through discharge. The CM is responsible for identifying, initiating and managing optimal patient flow/throughput to enhance continuity of care, smooth and safe transitions, patient satisfaction, patient safety, and length of stay management. Support and expertise are provided through comprehensive assessment, planning, implementation, and overall evaluation of individual patient needs.

Responsibilities

• Maintains a high level of knowledge of the organization's policies, procedures, and clinical guidelines.
• Coordinates the integration of case management functions into the patient care and discharge planning processes in collaboration with other hospital departments, external service organizations, agencies, and healthcare facilities.
• Serves as resource, provides support, and advocates on behalf of the patient related to treatment decisions and end of life issues.
• Closely monitor patient length of stay in regard to the geometric mean length of stay and communicate/collaborate with appropriate interdisciplinary team members to remove barriers and expedite discharge.
• Implements and monitors the patient's plan of care to ensure effectiveness and appropriateness of services.
• Identifies and escalates local and system barriers that are impeding diagnostic or treatment progress and issues related to quality and risk as appropriate in a timely manner.
• Proactively identifies and resolves delays and obstacles to discharge.
• Uses advanced conflict resolution skills as necessary to ensure timely resolution of issues.
• Collaborates with medical staff, nursing staff, and ancillary staff to eliminate barriers to efficient delivery of care in the appropriate setting.
• Interviews patients/families to obtain information about social, psychological, and economic factors impacting their health and care.

Requirements

Requires a Bachelor's degree in a related field and a minimum of 2 years of relevant experience in case management or a related field. Certification as a Certified Case Manager (CCM) is preferred.

Qualifications

Must have excellent communication, interpersonal, and problem-solving skills. Proficiency in Microsoft Office applications is required. Must be able to work flexible hours including evenings and weekends.

Skills

Strong organizational and time management skills. Ability to prioritize tasks and meet deadlines. Excellent verbal and written communication skills. Strong collaborative and teamwork abilities. Knowledge of healthcare regulations and compliance requirements.

Benefits

Comprehensive benefits package including medical, dental, vision, retirement plans, paid time off, and more.

Pay

$20.00 - $25.00 per hour based on experience.

Schedule

Full-time position with flexible scheduling to accommodate patient needs.