Care Manager - Erie, PA

Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with locations in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia.

About the role

A day in the life of a Care Manager includes:

• Connecting with patients monthly to address any needs and provide the resources to fulfill those needs.
• Connecting and maintaining relationships with community partners for patient resources.
• Working closely with a dedicated team to provide exceptional patient care.
• Participating in community awareness/engagement events to promote Crossroads, our mission, our principles, and our approach to addiction treatment.

Requirements

• At minimum, High School Diploma or GED required.
• Experience in a fast-paced environment, servicing many clients, is preferred.
• Experience in healthcare, addiction medicine, community health, or care coordination preferred.
• Experience with building individualized care plans is a plus.
• Knowledge of compliant documentation practices.
• Lived addiction experience is a plus.

Schedule

Expected hours for this role are 37-40 hours per week with few opportunities for overtime. Clinic hours range anywhere from 6:30 AM – 9:00 PM. Team members are required to rotate weekend shifts. Business hours vary by location. Example hours for the Erie clinic:

• Saturday: 8:00 AM - 4:30 PM
• Sunday: 7:00 AM - 1:30 PM
• Monday: 7:00 AM - 2:30 PM
• Tuesday: 7:30 AM - 3:00 PM
• Wednesday: 7:30 AM - 3:00 PM
• Thursday: 8:00 AM - 5:30 PM
• Friday: 7:00 AM - 1:00 PM

Benefits

• Mileage reimbursement at the current IRS rate for travel to secondary work locations.
• Community events that promote belonging and education, including cookouts, fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events.
• Opportunity to grow your professional network by working with many community partners.
• Daily impact on many lives by helping patients access resources such as safe housing, food, and healthcare.
• Excellent training for those new to the field of addiction medicine.
• Medical, Dental, and Vision Insurance.
• Paid Time Off (PTO).
• Variety of 401K options including a match program with no vesting period.
• Annual Continuing Education Allowance (in related field).
• Life Insurance.
• Short/Long Term Disability.
• Paid maternity/paternity leave.
• Mental Health day.
• Calm subscription for all employees.