Care Manager

Key Responsibilities

• Ensure all commitments made to clients are fully met and maintained.
• Achieve and sustain a 100% fill-rate through effective use of Strategic Scheduling, Field Resources/Support, and Office Team collaboration.
• Partner with Strategic Scheduling to onboard new clients as quickly and efficiently as possible.
• Carry out regular 1:1 meetings to assess caregiver performance and client satisfaction.
• Maintain strong gross profit margins by accurately entering and monitoring billing and payroll rates.

Caregiver Support, Engagement, and Accountability

• Foster a supportive and nurturing environment for caregivers while maintaining clear accountability standards.
• Execute annual caregiver reviews to support engagement, development, and retention.
• Effectively match client needs with caregiver availability, skills, experience, and overall fit.
• Manage caregiver turnover by ensuring consistency in schedules, hours, and expectations whenever possible.
• Plan, organize, and host caregiver appreciation and engagement activities (e.g., pizza parties, recognition events) to promote morale, connection, and team culture.

On-Call Responsibilities

• Actively participate in the Operations Team’s on-call phone rotation.
• Ensure all caregiver call-offs are filled promptly; may be required to cover shifts personally when necessary.
• Ensure all introductions and shift coverage changes are communicated clearly and executed effectively.

Team Collaboration & Support

• Coordinate closely with Business Development to ensure smooth transitions from sales to service delivery.
• Collaborate with the Office Manager regularly on caregiver hiring and onboarding efforts, including:
• Assist with reviewing screened applicants and providing input on candidates to move forward to in-person interviews.
• Leading in-person interviews to assess caregiver fit, experience, and client alignment.
• Aligning on offer details such as pay rates, availability, and start dates with company goals and objectives.
• Cooking a smooth transition from hiring to onboarding to ensure caregivers are set up for success.
• Work closely with Marketing to:
• Collaborate on caregiver and/or client social media post content.
• Provide feedback from the field to refine messaging and campaigns.

Qualifications

• Prior experience in the senior home care industry.
• Proven experience in client services, care coordination, scheduling, or operational management.
• Proficiency with Microsoft 365 applications (Outlook, Word, Excel, Teams, etc.) is required.
• Experience with WellSky and Hireology (preferred).
• Strong organizational and time-management skills with the ability to balance competing priorities.
• Excellent communication and relationship-building skills.
• Demonstrated ability to manage performance, accountability, and operational metrics.
• Comfort with on-call responsibilities and occasional non-traditional work hours.

Benefits

• Paid Time Off
• Paid holidays
• 401(k) company matching
• Pay On Demand
• Health Insurance
• Dental Insurance
• Vision Insurance
• Short term & Long-term Disability
• Life Insurance
• Professional development and training opportunities

Salary Range

$48,000 - $55,000 per year

About the Role

We are an equal opportunity employer and prohibit discrimination/harassment on the basis of race, color, religion, age, sex, national origin/ancestry, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, marital status, uniformed services status, or any other characteristic protected by federal, state or local laws. We are a Drug-Free Workplace and due to the nature of our work, candidates are expected to successfully pass a background check.