Care Manager

About the role

The committed workers at Mercy Home provide healing, guidance, and opportunity to young men and women in need. You will provide Systemic Strengths-Based Care Management support to Community Care members (former Mercy Home residents, their family or chosen family, Friends First mentees and families, and referrals from stakeholders) and act as a leader to the other Care Managers.

Responsibilities

• Work with Community Care members to assess needs and develop goals and a passion plan statement that will guide the care management relationship.
• Act as a coach, supporter, and teacher in your relationship with each member.
• Build relationships with community-based organizations that will serve as potential referral sources to meet the immediate and future needs of members (i.e., housing, mental health, legal, parenting, food/clothing, etc.).
• Collaborate with the Education & Career Resources team when working with members on the Academic Scholarship by attending twice-monthly meetings, supporting assigned Scholars with their academic progress, obtaining required documentation, and attending yearly events, including but not limited to the summer Scholar Retreat and scholar dinners.
• Plan campus visits once per semester or per year for out-of-state scholars.
• Aid members and families in identifying and accessing community resources to enhance stability.
• Provide housing research support and establish partnerships with specialized housing/shelter community-based organizations.
• Plan and staff Drop-In hours 3–4 times per month with team members from 11 a.m.–3 p.m.
• Conduct home visits, community meetings, and collaborative community partnerships as needed.
• Fully utilize and input data into the Blueprint system in a timely and accurate manner.
• Attend weekly Community Care team meetings and twice-monthly group supervision.
• Be responsible for budgeting expenditures within the established budget allotments.
• Solve practical problems and deal with crisis situations in consultation with leadership team members.
• Take part in Community Care events and activities (such as holiday events and celebrations).

Requirements

• At least 21 years of age.
• Bachelor’s degree or equivalent experience.
• Experience working with people from diverse ethnic and racial populations preferred.
• Spanish language skills preferred.
• A valid Illinois driver’s license, ability to drive a van, maintain a clear driving record, and retain driving approval through the Department of Children and Family Services.
• Excellent time management, organizational, and problem-solving skills.
• Excellent interpersonal, oral, and written communication skills.
• Regular and predictable attendance.
• Flexibility in schedule to meet needs of members and event attendance.
• Knowledge of traditional case management methods, principles, and documentation procedures.
• Ability to work both independently and as an active team member.
• Excellent interpersonal, oral, and written communication skills.
• Maturity and sensitivity to cultural and individual differences.
• Ability to maintain a professional demeanor while exercising judgment and discretion in work.
• Ability to follow oral and written instructions.
• Ability to read and interpret documents such as operating and maintenance instructions, procedure manuals, and professional journals.
• Ability to write reports and correspondence.
• Proficiency in Microsoft Word and Excel, as well as the ability to become proficient in other software packages and programs.
• Ability to maintain confidentiality.
• Ability to lift and/or move up to 40 pounds, and with proper training, be able to physically restrain youth.

Qualifications

• Commitment to the mission, values, and goals of the Agency.

Skills

• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Effective problem-solving and decision-making skills.
• Organizational and time management skills.
• Ability to handle sensitive and confidential information.

Benefits

Learn more about our benefits.