Care Manager Assistant
Serving as a Liaison
Serves as a liaison between the department and external organizations or individuals, including payers, physicians, post-acute agencies, patients, patient representatives, and other departmental stakeholders.
Receiving and Prioritizing Requests
Receives and prioritizes requests and transmits clinical information for service authorizations in accordance with contractual requirements and communicates with care managers, utilization review RNs, revenue cycle, and payers as needed to coordinate processes and research payment sources.
Monitoring Referrals and Communication
Maintains ongoing communication regarding referrals and requests for medical records from Health Information Management for retrospective utilization review or quality assurance.
Delivering Regulatory Notices
Delivers routine regulatory notices to patients within the required timeframes, ensuring proper documentation to support the delivery of government-mandated forms or payer communication.
Clerical Support
- Prepares and prints reports
- Schedules appointments
- Distributes and communicates requests
- Retrieves message (phone, fax, email, and mail)
- Scans or copies documents as needed
Supporting Advanced Care Planning
Aids in the delivery of advance directive information and notarizing documents upon request.
Ensuring Patient Choice Compliance
Aids in the compliant patient choice process by ensuring provider lists are current across all systems, distributing them to patients and families as instructed, prior to the patient choice consultation conducted by the care manager or social worker.
Transition Planning
- Prepares transfer packets
- Arranges transportation
- Updates resources on the Integrated Care Management website
- Collaborates with patients, families, and next-level providers
Collaborating with Care Managers
Works closely with care managers and clinical teams to ensure patients receive comprehensive and coordinated care.
Contributing to Patient Care Plans
Contributes, in collaboration with Care Management, to the monitoring and success of patient care plans and the resolution of identified social needs.
Skills
- Referral Management
- Patient Advocacy
- Care Coordination
- Communication
- Prioritization
- Compliance
- Documentation
- Organization
- Problem Solving
- Community Resource Navigation
- Electronic Medical Record Documentation
Qualifications
- Demonstrated healthcare experience in a clinic or hospital setting
- Demonstrated customer service with a focus on communications and problem resolution
- Proficiency in advanced computer skills
- Caregivers whose duties require them to conduct home or community visits must maintain current BLS certification, have a current driver’s license, current auto insurance, an acceptable driving record and reliable transportation
Preferred Qualifications:
Physical Requirements
- Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
- Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
- Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
- Mental stamina and flexibility- ability to handle high stress situations, make quick decisions, and manage multiple tasks simultaneously.
- For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing, and reading signs, traffic signals, and other vehicles.
Location and Schedule
Location: Intermountain Health McKay-Dee Hospital
Work City: Ogden
Work State: Utah
Scheduled Weekly Hours: 40
Pay Range
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$20.07 - $28.59
Benefits
We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
About the Employer
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.