Care Manager - 1099 Contract $50 per visit (New York, NY / Field-based)

About the role

FreedomCare is a healthcare company dedicated to revolutionizing the home care industry since 2016. We support patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S. We pride ourselves on our values: Here For You (an attitude of service, empathy, and availability), Own It (drive and ownership), Do the Right Thing (high integrity), and Be Positive (great attitude and a can-do positive approach to challenges).

Position overview

The Health Home Care Manager will outreach and engage potentially eligible patients and obtain appropriate consents to enroll the patient in the Health Home Care Management Program. Once enrolled, the Health Home Care Manager will work collaboratively with the patient's care team to complete a comprehensive assessment and patient-centered care plan, and to coordinate care based on the care plan.

Responsibilities

• Screen for Health Home functional scale eligibility
• Conduct initial Health Homes assessments and reassessments of patient needs, including medical, mental health, substance use, financial, housing, and additional support needs
• Collaborate with medical providers and patients to develop, implement, and coordinate Health Homes compliant care plans for patients with chronic diseases such as diabetes, asthma, congestive heart failure, hypertension, mental health conditions, substance use, and more
• Document care plan outcomes
• Provide direct service to a caseload of chronically ill patients and help them achieve their care plan goals by facilitating referrals, addressing access issues, connecting them to local resources, and developing relationships with healthcare providers
• Coordinate patient services and care with pharmacies, insurance companies, hospital discharge planning, family caregivers, and other providers
• Provide crisis intervention when needed
• Conduct home visits and maintain patient contact and documentation of all services in accordance with Health Homes standards
• Maintain patient confidentiality at all times

Requirements

• Associate's degree is required
• 2 years of Care Management experience
• Ability to travel to at least 2 boroughs—Brooklyn and Queens
• Ability to travel in the field to accompany patients to appointments and meet patients in person when needed
• Strong working knowledge of local community resources
• Demonstrated ability to work with data reporting, documentation, and outcomes
• Strong communication and assessment skills; ability to relate to patients, their families, and community care providers
• Ability to handle rapidly changing crisis situations
• Ability to manage high volume caseloads
• Able to express empathy and compassion for the underserved
• Experience navigating several data management systems, such as Salesforce

Nice-to-haves

• Bachelor's Degree
• Bilingual Spanish strongly preferred
• Ability to travel to all 5 boroughs in the NYC area
• Access to a vehicle strongly preferred

Benefits

• Competitive compensation
• Medical benefits
• Retirement plans
• Wellness programs
• Fun company events
• Ongoing learning opportunities to grow your career