Care Manager 1 - Non-Clinical -Robeson/Bladen County

About the role

The Care Manager 1 - Non-Clinical position supports Medicaid enrolled members receiving adoption assistance through a statewide care management program. The role involves providing integrated whole-person care management, collaborating with various stakeholders, and ensuring seamless, coordinated health care services.

Responsibilities

• Provide integrated whole-person Care Management under the new program Care Management model, including coordination across physical health, behavioral health, I/DD, LTSS, pharmacy, and unmet health-related needs.
• Complete member assessments considering the total individual, inclusive of medical, biopsychosocial, behavioral, spiritual, and cultural needs to enrolled population, throughout the continuum of care.
• Work with members and caregivers to identify and address behavioral, social, cultural, and environmental strengths and barriers as it relates to his/her diagnosis, treatment, and access to care.
• Provide education to member/family about clinical diagnosis, medications, available resources, prevention, and risk factors to achieve optimal self-management.
• Maintain appropriate documentation in the Care Management documentation platform, in accordance with organizational policies and procedures.
• Facilitate referrals for members/families to appropriate community-based services and agencies.
• Engage and maintain collaborative relationships with community provider agencies that promote quality care and cost-effective health care utilization.
• Respond to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Qualifications

• Requires a Bachelor's Degree in a field related to health, psychology, sociology, social work, nursing, or another relevant human services area or licensure as an RN.
• Two years of experience working directly with individuals served by the child welfare system is preferred.
• Certification as a Care Manager (CCM) is preferred.
• Maintain a valid driver’s license with current auto liability insurance.
• Knowledge of government, private sector, and community resources.
• Knowledge of Case Management principles.
• Knowledge of, and compliance with, federal and state regulations applicable to the position.
• Strong organizational and time management skills.
• Skills in establishing rapport with members and caregivers and applying techniques of assessing comprehensive health care needs.
• Sensitivity to diversity of cultures, language barriers, health literacy, and educational levels.

Skills

• Computer skills required including various office software and the internet, including experience with MS Office software.
• Excellent communication skills – oral and written.
• Bilingual preferred.
• Knowledge of Hospital/Data or Electronic Medical Record system, as available.

Benefits

Competitive Benefits Package effective first day of employment.

Pay

Details TBD.

Schedule

This is a field position requiring occasional in-person training and travel. Care Manager will work remotely from home when not in the field.

Why Join Us

Make a meaningful impact on youth and families across North Carolina. Work with a supportive and collaborative care team. Competitive Benefits Package effective first day of employment. Opportunities for growth, training, and bonus incentives. Ready to improve the health and quality of life of all North Carolinians by building and supporting better community-based health care delivery systems?