Care Management Discharge Plan Coordinator, Case Management, FT, 8A-4:30P

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence.

Benefits

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement

Responsibilities

• Coordinates and manages a wide range of complex and high-volume patient referrals to ensure continuity of post-discharge care as part of the Care Management Team
• Frequent interactions with care managers, patients, payers, and community care providers
• Data entry and analysis related to insurance coverage and availability of resources
• Coordination of post-discharge services including home health care, durable medical equipment, nursing homes, hospital transfers, transportation, and services for the indigent population
• Conducts post-discharge follow-up calls to assure services are being rendered and problem-solves accordingly by contacting service providers to ensure patient safety
• Elicits feedback from patient/family regarding services received and communicates any reported dissatisfactions immediately to effect service recovery

Requirements

• High School Diploma, GED, or equivalent certification/experience
• Associate Degree preferred
• Prior experience in a healthcare setting
• Prior additional education experience in discharge planning, billing utilization review, financial counseling, or registration preferred
• Ability to develop and maintain good working relationships
• Ability to work in a high-volume environment while maintaining high-quality standards
• Strong analytical and problem-solving skills
• Excellent written, legible, and verbal English communication skills
• Ability to manage workload, set priorities, and operate with minimal direct supervision
• Ability to handle moderately to highly complex problems or issues in standard and sometimes emergent situations
• Secretarial experience and excellent customer service skills
• Computer skills with Microsoft Word
• Minimum typing speed of 30 WPM
• Minimum of 1 year of required experience

Pay

Estimated pay range for this position is $18.87 - $23.96 per hour depending on experience.