Care Management Coordinator - Field - Northeast Region, OhioRISE

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

About the role

Conducts routine care coordination, support, and education through the use of care management resources in order to facilitate appropriate healthcare outcomes for members. Helps implement projects, programs, and processes for Case Management. Applies practical knowledge of Case Management to administer best of class policies, procedures, and plans for the area.

Responsibilities

• Conduct routine care coordination, support, and education for members to facilitate appropriate healthcare outcomes.
• Implement projects, programs, and processes for Case Management.
• Apply practical knowledge of Case Management to administer policies, procedures, and plans.

Requirements

• Must live in Ohio. Preference for candidates in Seneca, Wood, Hancock, Trumbull, Ashtabula, Geauga, Portage, Mahoning, Columbiana, or Summit counties.
• Bachelor's Degree in behavioral health, human services, health services, or public health (e.g., psychology, social work, marriage and family therapy, counseling, juvenile justice).
• Willing and able to travel within the assigned region up to 50% of the time; some travel to the New Albany office may be required for trainings/meetings.
• Reliable transportation required. Mileage is reimbursed per company expense reimbursement policy.
• Willing and able to work beyond core business hours of Monday-Friday, 8am-5pm, as needed.

Qualifications

• 2+ years of experience in behavioral health, social services, or human services.
• 2+ years of experience with personal computers, keyboard and multi-system navigation, and MS Office Suite applications (Outlook, Word, Excel, SharePoint).
• 2+ years of experience in children's mental health, child welfare, developmental disabilities, juvenile justice, or a public sector human services or behavioral health care field, providing community-based services to children and youth, and their family/caregivers.
• 2+ years of experience in one or more of the following areas: family systems, community systems and resources, case management, child and family counseling/therapy, child protection, or child development.
• 2+ years of experience with Ohio delivery systems, including local community networks and resources.
• Case management and discharge planning experience.
• Managed Care experience.
• Medicaid experience.
• Remote work experience.
• Field-based work experience.

Education

Bachelor’s degree or non-licensed master-level clinician required, with either degree being in behavioral health, human services, health services, or public health (e.g., psychology, social work, marriage and family therapy, counseling, juvenile justice).

Schedule

• Anticipated weekly hours: 40
• Time type: Full time

Pay

The typical pay range for this role is $21.10 - $40.90 per hour. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above.

Benefits

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. Benefits include:

• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources.