Care Management Associate - Must live near San Antonio, Texas

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do.

About the role

In this fully remote role, you'll support members and providers by coordinating care, assisting with treatment-related needs, and identifying opportunities to connect members with additional programs and services.

Responsibilities

• Communicate with healthcare providers and other parties to support member care and treatment needs
• Deliver exceptional customer service in a fast-paced environment
• Identify referral opportunities for additional products, services, and programs
• Work independently while collaborating with a remote team

Requirements

• High School Diploma or GED required
• Excellent customer service and communication skills
• Strong computer skills, including typing proficiency
• Ability to work independently in a remote environment
• Reliable attendance and strong work ethette
• Must live within 45 minutes of 7034 Alamo Downs Pkwy, San Antonio, TX
• Must have or be able to obtain a direct/hardwired internet connection to a modem/router within 7 feet of your computer and a minimum download speed of 25 mbs download and 3 mbs upload (WiFi and satellite internet are not permitted)
• A quiet, secure and private designated home virtual work location, free from distractions, tidy and organized, compliant with CVS Health and HIPAA guidelines, and allowing for uninterrupted work during work hours

Preferred Qualifications

• 1+ year of customer service experience in a healthcare or medical setting

Technical and Logistical Requirements

• Device & System Navigation: Comfortable setting up and using multiple monitors and navigating multiple applications simultaneously to streamline tasks and improve efficiency
• Communication Tools: Ability to communicate on digital channels such as via email, calendar invites, Teams messaging, and virtual meetings
• Collaboration & Scheduling: Experience with Microsoft Office 365 (Teams, Outlook, Word, Excel, PowerPoint) applications or similar (Google Workspace)
• Systems Access & Security: Ability to log in to secure systems (e.g., VPN, EHR portal), lock a computer screen when unattended, manage strong passwords, and recognize suspicious emails or links
• Troubleshooting & Support: Ability to resolve common technical issues independently, such as restarting an application when frozen, resolving internet connection issues, and contacting IT for unresolved technical issues
• Future Growth: Openness to learning new skills in the future as the workplace environment evolves

Schedule

• Monday-Friday, 10:00 AM-7:00 PM CST (hours may vary based on business needs)
• 40 hours per week
• Full time

Pay

The typical pay range for this role is $18.50 - $35.29 per hour. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Benefits

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families, including:

• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility

The company will provide equipment (keyboard, monitor, computer, headset, etc.). All new hires should provide their own workspace furniture (desk or standing desk).