Care Management Assistant Neuro ED OBS Weekend

About the Role

Promotes excellent customer service through interactions with patients, physicians, care managers, and the healthcare team. Collaborates with the Care Managers for patient care coordination needs. Coordinates patient care and services arrangements under the direction of a RN or SW Care Manager and in collaboration with the patient/family. Provides and documents the delivery of regulatory letters to patients or their representatives in accordance with Federal and State regulations. Arranges patient transportation and follow-up appointments as requested. Obtains insurance authorization for patient post-acute care needs as directed by the Care Manager. Other duties as assigned.

Responsibilities

• Promote excellent customer service through interactions with patients, physicians, care managers, and the healthcare team.
• Collaborate with Care Managers for patient care coordination needs.
• Coordinate patient care and service arrangements under the direction of an RN or SW Care Manager.
• Provide and document delivery of regulatory letters to patients or their representatives.
• Arrange patient transportation and follow-up appointments as requested.
• Obtain insurance authorization for patient post-acute care needs.
• Perform other duties as assigned.

Requirements

• High School Graduate or equivalent (Required).
• 1+ years of office experience, preferably in a medical setting (Preferred).
• Previous data entry experience (Preferred).

Skills

• Intermediate to advanced computer skills, including Microsoft Office, Word, Outlook, PowerPoint, and Excel.
• Excellent interpersonal and communication skills.
• Knowledge of medical terminology (helpful).
• Good public relations, clerical, and computer skills.

Benefits

• Benefits from Day One: Medical, Dental, Vision Insurance.
• Life Insurance, Disability Insurance.
• Paid Time Off from Day One.
• 403-B Retirement Plan.
• 4 Weeks 100% Paid Parental Leave.
• Career Development.
• Whole Person Well-being Resources.
• Mental Health Resources and Support.
• Pet Benefits.

Pay

$17.11 - $27.38 per hour.

Schedule

• Part-time.
• Days; Weekends only.
• 8:00 am - 4:30 pm or 8:30 am - 5:00 pm.

Location

601 E Rollins St, Orlando, Florida, 32803, United States of America.

Physical Requirements

Please review the physical requirements for this role: Physical Requirements.

Background Screening

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. For more information, visit the Florida Care Provider Background Screening Clearinghouse.