Care Experience Manager

About the role

Aveanna Healthcare is dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes. As a Care Experience Manager (CEM), you’ll play a vital role in supporting both our clients and caregivers.

Responsibilities

• Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction
• Manage caregiver schedules to ensure the right match of skills and availability
• Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding
• Maintain accurate and up-to-date records, schedules, and reports
• Participate in the on-call rotation — only once every 4 weeks, phone support only, and paid
• Help build a strong, engaged caregiver team by fostering a positive, supportive work environment
• Handle problem-solving with professionalism and empathy — turning challenges into opportunities
• Manage performance and support the retention of caregivers through engagement and timely feedback

Requirements

• Bachelor’s degree or equivalent work experience
• 2+ years of experience in sales, customer service, or a fast-paced office environment
• Strong organizational and time management skills
• Excellent communication, relationship-building, and problem-solving skills
• Comfortable using MS Office and learning new systems quickly
• Experience in recruiting or healthcare (preferred but not required)

Qualifications

• None specified

Skills

• Proactive, adaptable, and solution-oriented
• Genuinely enjoy helping others
• Willingness to grow into leadership or regional roles

Benefits

• On-call only every 4 weeks – phone-based support only, and you’ll be paid for your time
• No hands-on clinical work required – focus on coordination and communication
• Opportunities for advancement and career growth
• Build lasting relationships with families and caregivers
• Make an impact in your community

Pay

• Details not specified

Schedule

• Minimal local travel may be required for meetings, patient visits, or training sessions