Care Experience Manager

About the role

Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction.

Manage caregiver schedules to ensure the right match of skills and availability.

Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding.

Maintain accurate and up-to-date records, schedules, and reports.

Participate in the on-call rotation — phone support only, and paid.

Help build a strong, engaged caregiver team by fostering a positive, supportive work environment.

Handle problem-solving with professionalism and empathy — turning challenges into opportunities.

Manage performance and support the retention of caregivers through engagement and timely feedback.

Responsibilities

• Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction.
• Manage caregiver schedules to ensure the right match of skills and availability.
• Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding.
• Maintain accurate and up-to-date records, schedules, and reports.
• Participate in the on-call rotation — phone support only, and paid.
• Help build a strong, engaged caregiver team by fostering a positive, supportive work environment.
• Handle problem-solving with professionalism and empathy — turning challenges into opportunities.
• Manage performance and support the retention of caregivers through engagement and timely feedback.

Requirements

• Bachelor’s degree required.
• 2+ years of experience in sales, customer service, or a fast-paced office environment.
• Strong organizational and time management skills.
• Excellent communication, relationship-building, and problem-solving skills.
• Comfortable using MS Office and learning new systems quickly.
• Experience in recruiting or healthcare (preferred but not required).

Qualifications

• If you thrive in fast-paced environments.
• Are proactive, adaptable, and solution-oriented.
• Genuinely enjoy helping others.
• Want to grow into leadership or regional roles.

Skills

• Proactive and adaptable problem solver.
• Effective communicator and relationship builder.
• Organized and detail-oriented.
• Ability to handle multiple tasks simultaneously.
• Strong interpersonal and conflict resolution skills.

Benefits

• Minimal local travel may be required for meetings, patient visits, or training sessions.

Pay

Competitive salary commensurate with experience.

Schedule

Flexible schedule to accommodate caregiving needs.