Care Experience Coordinator - Staffing Coordinator
Position Summary
Aveanna Healthcare is growing! We are seeking a Staffing Coordinator/Care Experience Coordinator to join our dynamic team in San Bernardino, CA. This position offers competitive compensation, benefits, and opportunities for professional growth.
Essential Responsibilities
Develop and maintain weekly caregiver schedules that meet patient care needs and minimize unstaffed shifts.
Proactively communicate and coordinate schedule changes with direct care team members and families.
Ensure clinicians are appropriately matched with patients based on skill, experience, and care needs.
Monitor Electronic Visit Verification (EVV) data for regulatory and billing compliance.
Partner with recruiting and sourcing team to address patient staffing opportunities.
Closely monitor and improve fill rates to ensure ordered and authorized hours and services are consistently fulfilled.
Collaborate with branch leadership to identify growth opportunities and increase weekly staffed hours through strategic scheduling and patient coverage planning.
Caregiver Engagement & Performance
Lead efforts to re-engage inactive caregivers and foster an employer-of-choice environment.
Partner with location team to ensure licensure and credential compliance for field staff, including re-credentialing.
Client Experience & Communication
Serve as the primary point of contact for families regarding staffing and care experience.
Conduct routine check-ins with clients to ensure satisfaction and address concerns.
Work with clinicians, location and area leadership to resolve clinical or safety issues.
Payroll & Administrative Coordination
Complete payroll processing and address related inquiries timely.
Maintain accurate records of work hours, time-off requests, and payor utilization.
Collaboration & Compliance
Support new patient referrals and onboarding in collaboration with clinicians.
Adhere to state and federal labor laws, HIPAA regulations, and company policies.
Support after-hours/on-call operations as part of rotation schedule.
Participate in location-specific projects, audits, and improvement initiatives.
Qualifications
High school diploma or GED.
Must be able to participate in an on-call rotation schedule.
Proficiency in Microsoft Office Suite and comfort with EMR systems.
Minimum 2 years of experience in staffing, customer service, or operations coordination.
Preferred Bachelor’s degree or equivalent relevant experience.
Experience in healthcare staffing or home care agency settings.
Experience with applicant tracking systems and recruiting.
Bilingual a plus.
Skills & Abilities
Outstanding communication and interpersonal skills.
Strong time management and organizational capabilities.
Ability to multitask in a high-volume, fast-paced environment.
Creative problem-solver with strategic thinking and analytical skills.
Ability to maintain professionalism and confidentiality at all times.
Resilient, flexible, and adaptable to changing priorities and environments.
Physical & Travel Requirements
Frequent sitting, typing, and computer work; occasional lifting up to 25 lbs.
Ability to conduct occasional home visits.
Occasional travel to local offices, patient homes, or recruitment events.
Environment
Primarily office-based with occasional field responsibilities.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Applications are accepted on an ongoing basis for this role and can be submitted by applying to this job posting or by visiting our career page at: | Aveanna Healthcare Careers