Care Coordinator - Temporary (Care Gap Closure Program)

About the role

We're seeking a confident, personable Care Coordinator who thrives on phone-based communication. This role is 100% remote, work-from-home and will require access to telephone and computer with video capabilities for internal/external meetings and with patients/clients. It is primarily focused on provider and patient outreach and relationship building, with light administrative support.

Responsibilities

• Conduct high-volume provider outreach calls to close care gaps and coordinate patient care
• Build and nurture relationships with healthcare providers through regular phone contact
• Navigate complex phone conversations with medical offices and health systems
• Execute warm and cold calling campaigns to engage providers in our programs
• Schedule and conduct follow-up calls to ensure care coordination success
• Handle inbound provider inquiries with professionalism and expertise
• Communicate effectively with clinical teams via phone to resolve care issues
• Present information clearly and persuasively to encourage provider participation
• Document call outcomes and provider interactions in our systems
• Update basic patient and provider information in databases
• Track outreach metrics and success rates
• Maintain simple follow-up schedules and calendars

Qualifications

• Minimum of 2 years of healthcare administrative experience, or an equivalent combination of education and relevant work history.
• High school diploma or equivalent (required).
• Medical Assistant certification or higher (preferred).
• Healthcare or insurance industry experience (preferred).
• Knowledge of CMS programs or HEDIS measures (not required).

Skills & Competencies

• Strong medical terminology knowledge.
• Thorough knowledge of HIPAA regulations and a commitment to compliance.
• Exceptional organizational skills, meticulous attention to detail, and strong time management abilities.
• Proficient in data entry, documentation, and the creation of professional templates.
• Excellent written and verbal communication and interpersonal skills.
• Adept problem-solving capabilities.
• Proficiency in Google Workspace (required); Tableau experience (plus).
• Tech-savvy with a focus on practical application of digital tools.
• Able to work collaboratively and build strong relationships.
• Able to adapt and thrive in a dynamic, frequently changing environment, including prioritizing and multitasking effectively in a fast-paced, growth-oriented setting.
• Comfortable and capable of participating in video meetings with your camera on (required).

Success Factors

• Highly self-motivated, proactive, and takes initiative with a "can-do" attitude.
• Self-directed and capable of working independently in a remote environment.
• Strong sense of urgency, effective follow-up, and commitment to meeting deadlines.
• Accountable and resourceful in identifying and resolving issues independently.
• Exhibits a positive, respectful attitude, acting as a role model.
• Demonstrates excellent customer service.

Work Environment

• This is a fully remote position.
• Standard Monday-Friday schedule; 8:00 - 5:00pm local standard time.
• Some non-major holiday coverage will be required.
• Must possess reliable high-speed internet access and a quiet, dedicated workspace.
• Candidates must be physically located within the United States.