Care Coordinator [Sports Rehab PT]

Job Summary

The Care Coordinator serves as a central point of contact for patients, providers, and clinical staff to ensure seamless coordination of care. This role is responsible for scheduling appointments, communicating treatment plans, facilitating follow-up activities, and supporting patients throughout their care journey. The Care Coordinator promotes positive patient experiences and optimal outcomes through proactive communication, organization, and collaboration.

Key Responsibilities

• Coordinate and schedule patient appointments, evaluations, procedures, and follow-up visits.
• Communicate treatment plans, appointment details, and care instructions to patients and caregivers.
• Serve as a liaison between patients, healthcare providers, and other members of the care team to facilitate effective communication.
• Monitor and track patient progress, ensuring recommended follow-up care and services are completed.
• Obtain, organize, and maintain accurate patient information and documentation within the electronic medical record system.
• Respond to patient inquiries and address concerns in a timely, professional, and compassionate manner.
• Collaborate with clinical and administrative teams to identify and resolve barriers to care.
• Maintain confidentiality and comply with all applicable privacy, regulatory, and organizational requirements.

Qualifications

• A high school diploma or equivalent required; an associate degree in healthcare administration, business, or a related field preferred.
• 1-3 years of experience in healthcare coordination, medical office administration, patient services, or a related role preferred.
• Knowledge of medical terminology and healthcare workflows preferred.
• Experience using electronic medical record (EMR) systems.
• Minimum typing speed of 45 WPM; proficiency in Microsoft Word, Excel, and standard office software.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent verbal and written communication skills.
• Demonstrated ability to build rapport with patients and work collaboratively with interdisciplinary teams.
• Strong attention to detail, problem-solving abilities, and customer service orientation.