Care Coordinator/Social Worker

About the role

The Social Worker is responsible for providing counseling and assistance to patients and their families, coordinating resources, and advocating for members and their families. This role involves interacting and collaborating with the interdisciplinary care team, including physicians, nurses, case managers, pharmacists, laboratory technologists, other social workers, dietitians, and educators.

Responsibilities

• Coordinates patient care processes to achieve desired quality outcomes and identifies / controls appropriate resource utilization
• Provides skilled interventions for: patient/family support and/or resolution of patient/family crises; facilitating problem-solving and decision-making; advocacy and facilitation necessitated by life-changing events (new diagnosis, abuse, loss of independence, bereavement); and mediation of risk factors and various psychosocial issues
• Assesses need for post-hospital services and community resources at the time of discharge
• Develops plans of care and management plans for patients who frequently visit the Emergency Department in partnership with patient physicians, ED providers, and community resources
• Supports patients, caregivers, and/or family with psychosocial or behavioral needs
• Edits and educates patient/family on options and choices available within the appropriate level of care
• Reports child and adult abuse and neglect to community agencies as mandated by law
• Assesses patients who may have experienced violence and makes appropriate reports and referrals
• Collaborates with the Care Team on care planning and discharge resources
• Involves staff at the next level of care when appropriate to promote continuity of care
• Interacts with Department Leaders, Risk Management, and patient representatives to identify potential QA or risk issues
• Participates in departmental quality improvement projects
• Initiates all necessary paperwork for all reports, plans of care, referrals, and community resources

Requirements

• Bachelor's degree in social work (BSW)
• 2+ years of experience working in a healthcare setting
• 2+ years of experience/knowledge in healthcare terminology
• Ability to effectively read, write, and speak, cognitively process, and emotionally support performing other duties as assigned
• Ability to work onsite at hospital location(s) in Waukesha WI regional area

Qualifications

• Master's degree in social work
• Clinical social work experience
• Hospital discharge planning experience

Skills

• Critical Thinking skills
• Excellent written and oral skills

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

Pay and Schedule

The hourly pay for this role will range from $49,700 to $88,800 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Benefits

• Drug-free workplace policy
• Equity stock purchase program
• 401(k) contribution

Equal Opportunity Employer

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.