Care Coordinator - Part-Time

EmpowerMe Wellness is a tech-enabled, multidisciplinary healthcare organization dedicated to improving the lives of seniors. We enrich senior living communities nationwide through our fully integrated healthcare model, which includes on-site care coordination, therapy, and pharmacy services. Headquartered in St. Louis, Missouri, our 3,500+ team members drive positive outcomes and build healthier, happier tomorrows for older adults.

Responsibilities

• Identify seniors’ health needs by interacting directly with residents to proactively assess therapy needs and promote care coordination services.
• Communicate identified needs to the Clinic Director and/or Area Director of Operations to initiate screenings.
• Maintain an on-site presence in communities to build relationships with team members, residents, and community partners.
• Support Clinic Directors in completing the intake process for new residents, including gathering documentation, information, and obtaining consent from residents or Power of Attorney (POA).
• Assist in scheduling evaluations and assessments by clinical staff.
• Obtain orders and other required documents from providers.
• Provide care coordination services through touchpoint visits.
• Perform health screenings under the supervision of licensed therapists, adhering to federal, state, and local statutes.
• Conduct wellness classes, educational events, and personal fitness training.
• Assist Clinic Directors in coordinating therapists’ weekly schedules to optimize efficiency.
• Support the onboarding of new team members and serve as an interim Clinic Director to cover for PTO or open positions.
• Review operational reports and act on closing gaps in care coverage.
• Send weekly census spreadsheets to the Executive Director, Director of Wellness, Clinic Director, and Area Director of Operations.
• Assist with weekly billing closeouts.
• Coordinate with the Area Director of Operations to order supplies as requested and assist in completing other administrative tasks.
• Comply with HIPAA and PHI guidelines, ensuring confidentiality is always protected.
• Communicate professionally and maintain strong working relationships with physicians, care staff, and interdisciplinary teams.
• Demonstrate flexibility to meet patient and community needs.
• Perform other duties as assigned, consistent with qualifications, professional practices, and ethical standards.

Requirements

• Certification in healthcare, business administration, or a related field.
• Two years of relevant experience in a senior living setting preferred.
• Proven experience in administrative and operational roles, including managing schedules, handling correspondence, and maintaining records.
• Experience in a customer-facing role, with a focus on providing exceptional service to residents and their families.
• Solid understanding of wellness offerings, physical, occupational, and speech therapy for seniors, as well as general knowledge of laws and restrictions regarding Assisted Living, Independent Living, and Memory Care (preferred).
• Exceptional communication and interpersonal skills, with a passion for working with older adults and providing the best care possible.
• Ability to work well with others and take direction from management.
• Self-motivated, proactive, and results-driven with a strong sense of professional curiosity and a desire to learn and recommend solutions.
• Ability to remain calm in stressful situations, handle interruptions, and multitask effectively.
• Respect for patient/resident rights and confidentiality.
• Proficiency in internet browsers (e.g., Chrome, Edge) and advanced knowledge of Microsoft Office programs, including Outlook, Excel, and Word.

Work Environment & Physical Demands

The physical demands described here are representative of those required to successfully perform the essential functions of this job:

• Ability to lift/move up to 20 lbs.
• Maintain a stationary position and move freely within the work environment.
• Operate equipment and position self to reach items above or below average standing height.
• Communicate effectively with employees throughout the organization.
• Regularly required to talk, hear, stand, sit, stoop, walk, use hands and fingers, and reach with hands and arms.
• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Ability to travel and commute between multiple assigned locations within the designated service area as needed.

Pay

$17.00 - $22.00 per hour