Care Coordinator II

About the Role

The Care Coordinator II collaborates with primary physicians, the research team, and other healthcare team members to develop patient-centered goals and actions that represent the total care needs and resources of the patient, client, and family. This role acts as a patient advocate through the continuum and serves as a resource to facilitate communication among physicians, the research team, patients, and families.

Responsibilities

• Assists in the coordination and management of patient care needs in both clinical and clinical research environments.
• Maintains and manages caseloads independently, anticipating and organizing workflow, handling high-volume caseloads, and adapting to rapidly changing priorities.
• Works collaboratively with clinical and research staff, social service organizations, and community resources to meet each patient’s needs.
• Communicates patient-associated costs of research and non-research-related expenses, applicable laws and regulations, government benefits (Medicare, Medicaid, SSI, SSDI), and insurance benefits.
• Performs other duties as assigned.
• Ensures accurate and complete documentation for every patient encounter.
• Utilizes active listening, health literacy principles, and teach-back methods to ensure effective communication with patients and caregivers.
• Coordinates and reviews patients’ progress with clinical and research practitioners, monitoring and reporting patients' ability to manage healthcare issues.
• Performs inbound and outbound calling, medical records requests, appointment scheduling, physician/NP orders, and referral requests as necessary.
• Communicates professionally using all modalities (email, technology, written, and verbal) with the clinical and research team, patients, and caregivers.
• Assists leadership with monthly quality checks of recorded and submitted data, including gathering and reporting metrics and compliance with deadlines.
• Participates in precepting and training staff on care coordination procedures, tasks, and systems.
• Assists with team guideline adherence to timely preparation of patient documents and request reconciliation.
• Participates in efforts to improve processes and procedures, including task forces, committees, and special projects.
• Ensures safe handoff of care transitions into clinical care and/or clinical trials from Care Coordinators to other healthcare or research staff.
• Coordinates follow-up care with PCP/specialists regarding outpatient follow-up appointments and plans of care.
• Coordinates care with internal and external providers and healthcare team members involved in the care.
• Builds and maintains working relationships with patients, caregivers, and other healthcare partners.
• May represent the Care Coordination team in meetings with internal and external representatives.
• Assists in the creation and implementation of tools to continuously monitor team performance.
• Maintains a working knowledge of current clinical research standards.
• May participate in the coordination of clinical research studies as needed.
• Performs other duties as assigned.

Requirements

• Bachelor’s degree in health science or 4 years of health science-related experience.
• 3 years of direct patient care, outpatient, ambulatory care, specialty care, or community healthcare experience.
• Strong writing and computer skills, including MS Word, Excel, EMR (electronic medical record), and medical terminology.

Qualifications

• Basic Life Support (BLS) certification (CPR card required).
• Certified Medical Assistant (CMA) certification preferred.

Schedule

Monday-Friday, 8:00 AM - 5:00 PM

Location

Shea Medical Office Building - 10150 North 92nd Street, Scottsdale, AZ 85258