Care Coordinator I, Late Pacific Schedule - Remote

About the role

We are looking for a Care Coordinator I to provide compassionate, efficient, and high-quality support to Tia members through phone, chat, and other communication channels.

You will often be one of the first voices members hear when they need help navigating care. You will support member inquiries, urgent requests, scheduling needs, escalations, and care coordination workflows while partnering closely with clinical providers, operations teams, and external partners.

This role is ideal for someone who is empathetic, highly organized, calm under pressure, and energized by helping members move through complex healthcare situations with clarity and care.

What You’ll Do

• Serve as a primary point of contact for member inquiries through phone, chat, and other communication channels.
• Support complex scheduling and care coordination workflows, including clinical services, specialty services, follow-up needs, and escalated member concerns.
• Triage urgent requests, important flags, and high-touch member concerns using established workflows and escalation protocols.
• Build trust with members through empathetic communication, clear follow-through, and thoughtful problem solving.
• Work closely with clinical providers, operations teams, and external partners to support seamless and safe care delivery.
• Accurately document member interactions in accordance with HIPAA and internal policies.
• Identify recurring member pain points, workflow gaps, or opportunities for simplification and share insights with leadership.
• Participate in team training, huddles, and performance reviews while staying current on workflow, policy, and product updates.

What You’ll Bring

• 1+ year of experience in customer service, patient/member support, care coordination, scheduling, call center support, or another high-touch service role.
• Comfort supporting members by phone, chat, or similar communication channels.
• Strong communication skills, with the ability to explain information clearly and compassionately.
• Strong attention to detail, documentation habits, and follow-through.
• Ability to manage multiple tasks, follow workflows, and prioritize urgent or sensitive requests.
• Comfort using technology, including Google Workspace, scheduling tools, ticketing systems, EHRs, CRMs, or similar platforms.
• Ability to work full-time weekday hours with late Pacific Time coverage.
• Authorized to work in the United States.

Requirements

• 1+ year of experience in customer service, patient/member support, care coordination, scheduling, call center support, or another high-touch service role.
• Comfort supporting members by phone, chat, or similar communication channels.
• Strong communication skills, with the ability to explain information clearly and compassionately.
• Strong attention to detail, documentation habits, and follow-through.
• Ability to manage multiple tasks, follow workflows, and prioritize urgent or sensitive requests.
• Comfort using technology, including Google Workspace, scheduling tools, ticketing systems, EHRs, CRMs, or similar platforms.
• Ability to work full-time weekday hours with late Pacific Time coverage.
• Authorized to work in the United States.

Nice to Have

• Healthcare, women’s health, virtual care, or patient access experience.
• Experience supporting scheduling, referrals, insurance-related questions, or care coordination workflows.
• Familiarity with HIPAA, patient privacy, or healthcare documentation standards.
• Experience working in a fast-moving, remote, startup, or high-growth environment.
• Likely to be located in Oregon, Montana, Arizona, or Nevada.

Work Location

This is a remote role, with a preference for candidates located in Oregon, Montana, Arizona, or Nevada. This role supports late Pacific Time coverage, with a weekday schedule of 9:00 AM-6:00 PM PST.

Compensation & Benefits

Tia is committed to pay equity and pay transparency. Compensation for this role will be determined based on job-related factors, including experience, skills, qualifications, location, role leveling, business needs, and market conditions.

The expected compensation range for this role is $18 - $21/hour.

You are also eligible for benefits in accordance with Tia’s benefit plans and eligibility requirements.