Care Coordinator- Hoboken

About the role

Spear Physical and Occupational Therapy is seeking a qualified, passionate Care Coordinator to join the team at our Hoboken clinic in NJ. Care Coordinators are responsible for supporting patient care by making our patients feel welcomed and valued whilst also controlling the flow of the appointment. Spear strives to foster a true community environment for both patients and team members; therefore, a collaborative spirit is valued to ensure everyone receives the care and support they need.

Responsibilities

• Respond to all phone calls and emails within 2 hours and always within 24 hours
• Guide patients through our out-of-network experience
• Greet all patients who enter the clinic with a smile
• Execute 5-star customer service
• Control the flow of appointments
• Support patient care by making patients feel welcomed and valued
• Collaborate with team members to foster a community environment

Qualifications

• Previous customer service experience
• Hospitable, welcoming, and team-oriented demeanor
• Strong communication skills and ability to multi-task
• Strong attention to detail and willingness to grow
• BA/BS degree preferred, not required

Benefits

• One Medical paid membership
• Mental Health benefits including paid time off and support services through Journey Live & employer sponsored EAP program
• Medical, Dental, Vision Benefits
• Commuter FSA Plan
• 401(K) Safe Harbor Match: 100% of the first 3% of annual compensation, plus 50% of the next 2% (total match not to exceed 4% of annual compensation)
• Generous paid time including PTO, Floating Holidays, Company Holidays, Mental Health days
• Commuter FSA Plans – pretax savings plans for travel to & from work
• Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc.
• Gym membership discounts with Blink & Crunch Fitness
• Company Events – Annual Summer Picnic and Holiday Awards Celebration

Physical Requirements

• Manual dexterity to manipulate office equipment and make written notations
• Ability to use computer keyboard 90% of each workday
• Hearing acuity to communicate over the telephone
• Visual acuity to read information on computer screen
• Ability to sit, stand, walk for extended periods of time
• Occasionally lift 10 pounds floor to waist

Values & Success Factors

• Passion for the field of hospitality and customer service
• Self-motivation and willingness to go above and beyond
• Enjoyment of seeking out opportunities to make an impact daily and connecting with people
• Proactive, collaborative, team-oriented attitude
• Celebrate wins and learn from losses with patients, colleagues, and surrounding communities
• Resonance with SPEAR-IT values: Service, Passion, Empathy, Accountability, Respect, Impact, Teamwork

About the Company

Spear Physical and Occupational Therapy is the nation’s leading outpatient practice. With more than 40 clinics in the New York Tri-State Area and 25 years of experience, Spear provides unprecedented patient access to physical and occupational therapy through its robust list of services covered by most major insurances. Since its founding, Spear has been honored by some of the top medical, academic, and business communities, including twice being named the nation’s top physical therapy practice by the American Physical Therapy Association and WebPT, receiving the Columbia Award for Leadership in Clinical Education, serving as official therapists to Olympic teams and Broadway shows, and being featured in The New York Times, CBS