Care Coordinator - HH

About the Organization

Community Healthcare Network (CHN) is a not-for-profit organization providing more than 65,000 New Yorkers with primary and behavioral healthcare, dental, nutrition, wellness, and needed support services. Our network includes 14 federally qualified health centers throughout Brooklyn, the Bronx, Queens, and Manhattan, along with a fleet of mobile vans that bring health services to underserved people in need throughout New York City. We provide judgment-free, high-quality healthcare, without regard to race, religion, orientation, gender identity, immigration status, or ability to pay. We turn no one away.

What We Offer

• Growth and development: Access to various healthcare professionals and benefits to deepen understanding and interest in the various disciplines involved in community health programming.
• Supportive team culture: Be a part of an interdisciplinary environment where your ideas and work are valued and encouraged.
• Comprehensive benefits: Including health, dental, and vision insurance, retirement plans, and employee assistance programming.

About the Role

Responsible for the overall administration of the Health Home (HH) teams at assigned site. This includes clinical supervision of HH staff, coordination of client services, staff recruitment and hiring, staff training, community and case finding, weekly, monthly, and quarterly reporting of site information to the Deputy and Program Director, and implementation of program policies and procedures. Responsible for site delegation of caseloads and conducting and documenting weekly chart reviews.

Responsibilities

• Provides ongoing supervision sessions with the care coordination team.
• Monitors staff schedules, tracks time and attendance, and ensures appropriate coverage within team structure.
• Collaborates with community-based organizations (CBOs) as well as internal and external providers to generate referrals and enrollment into Health Home.
• Assumes initiative within center activities and engages with interdisciplinary team to seek patient referrals to maintain the growth of the HH Program.
• Maintains open communication with lead Health Home and Managed Care Organization to advocate on patient’s behalf and obtain resources to resolve social determinants of health.
• Completes review of initial screening document and consent for newly enrolled patients assigned to the care team.
• Ensures that services provided to patients are appropriate with respect to privacy and confidentiality of Protected Health Information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
• Assigns clients to care coordination team.
• Conducts home and field visits to support care coordination team and provide clinical guidance.
• Conducts weekly chart reviews to ensure quality service delivery and compliance with program standards and appropriateness of documentation.
• Demonstrates working knowledge of EHR (Electronic Health Record), HIS (Health Information Systems), and all related systems required for the documentation and monitoring of care coordination day-to-day operations.
• Completes probationary and annual performance reviews/evaluations for supervised staff.
• Consults and collaborates with the Deputy Director and Center Director regarding site-specific issues including staffing, procedures, and office supplies needs.
• Identifies and interviews candidates for vacant positions.
• Participates in Managers’ meeting once per month.

Requirements

• Master’s degree in Social Work preferred or Master’s level with commensurate clinical training and experience.
• MA/MS Degree in any discipline with a minimum of three (3) years of care coordination experience.
• BA/BS in Social Work, Human Services, Psychology, Sociology, or Public Health Education with a minimum of four (4) years of care coordination/case management experience.
• Four (4) or more years of experience.
• Two (2) years of supervisory experience.