Care Coordinator, Embedded (Hillsborough, NJ)

Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients across New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, Texas, Florida, and Georgia. Our clinicians visit patients in their homes, offering a continuum of care for those with chronic conditions and limited mobility. We provide programs such as remote patient monitoring, behavioral health management, and chronic care management to ensure patients receive high-quality care from a trusted team. We seek individuals driven to make a difference and who embody our motto, “To Care is an Honor.”

About the role

This full-time, in-office position is embedded within our client's senior living facility in Hillsborough, NJ. The Care Coordinator ensures Ennoble Care delivers high-quality services by collaborating with clinicians, staff, and patients to achieve healthcare goals and maintain open communication.

Responsibilities

• Complete individualized patient care plans and perform care management and coordination using Ennoble Care’s electronic medical record system
• Maintain frequent contact with patients to provide support, manage compliance with care programs, and improve outcomes
• Document all client communications (verbal or written) accurately
• Communicate with Primary Care Clinicians regarding patient emergent needs, life-threatening episodes, and ensure comprehensive care plans are complete and accurate
• Keep Team Supervisor informed of all issues pertinent to the care plan process and any known or perceived concerns
• Collaborate with cross-organizational teams to meet the needs of patients, family members, and partner facilities
• Become proficient in using technology, including secure email, telephone systems, and electronic medical records
• Adhere to documentation protocols and best practices for daily work logs, escalation of client issues, and internal communications
• Provide excellent customer service, demonstrated by positive feedback from customers and patients
• Contribute as a positive and productive team member
• Operate office equipment such as computers, telephones, and copy machines

Requirements

• Comfortable speaking on the phone for extended periods
• Compassionate and empathetic toward patients, with exceptional customer service skills
• Ability to take accurate notes and document tasks in a timely manner
• Strong multitasking skills to manage multiple patients and workstreams while remaining organized and efficient
• Ability to thrive in a fast-paced environment
• Full-time availability, Monday through Friday, during daytime hours at our client's senior living facility in Hillsborough, NJ
• Proficiency in using computers, including Outlook and other Microsoft Office programs
• Knowledge of basic healthcare terms, conditions, roles, and care principles
• Must pass a drug screen and background check
• Positive attitude, adaptability to change, team-oriented mindset, and willingness to learn new skills continuously

Benefits

• Medical, Dental, and Vision insurance
• Supplementary benefits: Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity
• Paid Time Off
• Paid Office Holidays
• Paid Sick Time (available to all employees)
• 401(k) with up to 3% company match
• Referral Program
• Payactiv: pay-on-demand access to earned wages

Pay

$19.00 per hour