Care Coordinator-ECM - Elm Women's & Ped's

Why Work for Us?

Competitive pay which matches your abilities and experience
Health coverage for you and your family
Generous number of vacation days per year
Robust wellness plan and health club discounts
Continuing education assistance to grow and further your talents
403(B) plan with company matching

Job Details

We're looking for someone to join our team as a Care Coordinator-ECM.

The Care Coordinator will report to the Practice Manager. Care Coordination allows primary care physicians to use dedicated time to direct proactive care for their patients, uses staff support to conduct outreach, and leverages new panel-based information technology tools.

Essential Functions

• Meet with all new patients, explaining PCP's, Patient Portal and all aspects to accessing care.
• Assign patients to provider panels ensuring balance.
• Receive monthly panel report and reviews PCP assignments.
• Determine continuity percentages for each provider – assure that majority of visits with PCP.
• Resolve unassigned patients by reviewing appointment history (and possibly the clinical record) to determine appropriate assignment.
• Collaborate with appropriate site communication with outside provider to ensure continuity.
• Proactively engage priority patients to promote availability of expanded access clinic and reduce unnecessary Emergency Room utilization.
• Run, manage and analyze standard CSV reports.
• Oversee and analyze data from assigned panels in regard to CSV-priority conditions.
• This includes the running of reports within the CSV computer structure, Excel etc.
• Responsible for clinic-wide compliance with CSV, PCMH, CMS, Meaningful Use and California Department of Public Health (CDPH) requirements.
• Clinic-wide required to meet or show consistent improvement on CSV clinical quality goals.

Qualifications

• Education: Medical Assistant certification or program completion preferred.
• Computer proficiency: Excel, Word, Outlook, PDF, Electronic Health Records, etc.
• Bilingual (Spanish-English) preferred.
• Maintain excellent internal and external customer service at all times.
• Maintain the highest degree of confidentiality possible when performing the functions of this department.
• Possess the tact necessary to deal effectively with patients, providers, and employees, while maintaining confidentiality.
• Must be able to work independently, handling high volume and multiple tasks.
• Must be reliable with attendance.
• Must be highly organized and detail oriented.
• Possess knowledge of modern office equipment, systems and procedures.
• Able to multi-task and work efficiently in a potentially stressful environment.
• Able to apply common sense understanding when carrying out detailed written or oral instructions.
• Must have excellent verbal and written communication skills.
• Able to effectively present information and respond to questions from internal and external customers.
• Must have a pleasant, professional attitude toward patients, providers, co-workers and superiors.
• Teamwork skills a must.
• Must adhere to Clinica Sierra Vista’s employee health/immunization requirements or provide a valid exemption request for subsequent approval.

Company Culture

Clinica Sierra Vista values human rights, goodwill, respect, inclusivity, equality, and recognizes that the organization derives its strength from a rich diversity of thoughts, ideas, and contributions. As leaders in healthcare industry, we aspire to be an employer of choice by promoting an organizational culture that reflects these core values. We seek to attract, develop, and retain a talented and dedicated workforce where people of diverse races, genders, religions, cultures, political affiliations and lifestyles thrive. Our goal is to create a welcoming and inclusive environment that empowers our employees to provide the highest level of service to our community of residents and businesses; they’re counting on us.

EEO Statement

Clinica Sierra Vista is an equal opportunity employer and strives to attract qualified applicants from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, marital status, ancestry, physical disability, mental disability, medical condition, genetic information, military and veteran status, or any other status protected under federal, state and/or local law. We aim to create an environment that celebrates and embraces the diversity of our workforce.