Care Coordinator, Cognitive Screening & Assessment Support

Key Responsibilities

• Administering Cognitive Screening Tools
• Following established protocols for test administration and documentation
• Managing schedule of upcoming cognition-focused appointments
• Gathering relevant patient information, prepping charts, and sending remote testing links to patients
• Remote and in-person proctoring tests
• Following up on incomplete tests
• Updating and maintaining electronic medical records (EHRs)
• Managing patient engagement information in a customized CRM system
• Ensuring accurate documentation of all patient interactions and procedures
• Assisting with billing and insurance processing tasks
• Verifying insurance coverage and obtaining pre-authorizations
• Initiating and managing the prior authorization process
• Documenting all communication and actions taken throughout the authorization process
• Making follow-up as necessary to expedite approvals
• Communicating professionally and compassionately with patients and their families
• Providing basic health information to patients and families regarding dementia screening and the next steps

Qualifications and Skills

• Completion of an accredited Medical Assistant program and credentialing through a recognized entity (e.g., CMA, RMA, CCMA) required
• A high school diploma or GED required
• Previous prior authorization and billing experience a must
• Key skills include proficiency in administering assessment tools, excellent communication, and strong computer skills, including experience with electronic medical records (EMR)
• The role requires the ability to work effectively in a team with compassion, empathy, patience, and strong organizational skills
• The ability to adapt to change is also important
• Bilingual Spanish is preferred