Care Coordinator, Canada

About the role

At Wellthy, we dream of a world where everyone has the care infrastructure they need to manage their own health and the health and well-being of their loved ones. We're building something new in the care space - reimagining how care is delivered, accessed, and supported by families around the globe. As we grow, we're seeking collaborative, curious, and purpose-driven teammates to help us expand what's possible.

Responsibilities

• Support families and members residing in Canada and the United States, addressing their unique caregiving needs.
• Taking a proactive role in managing their care plans, including finding providers, managing appointments, insurance, and medical bills, and guiding families through the maze of available healthcare resources.
• Create customized care plans for members, ensuring they receive the appropriate services and support tailored to their specific needs.
• Cross-functional collaboration & resource development: Collaborate with other team members across Wellthy to deliver seamless service to our members, maintaining clear communication and aligning goals.
• Contribute to non-client-specific work, such as providing feedback on Wellthy’s product offerings, services, guides, and marketing materials, helping to enhance the overall Wellthy experience.
• Engage in continuous learning and professional development, contributing to your own growth while also sharing insights and best practices with team members.
• Ensure consistent and effective capacity management, aligning the number of hours worked with the needs of your caseload to maintain high levels of service and avoid burnout.

Qualifications

• University Degree in Social Work or a healthcare-related profession and/or advanced degrees are a plus
• 5+ years work experience in a healthcare role [Social Work, Patient Advocacy, etc…]
• Fluency in French and English is a requirement
• Strong ethical standards and a respect for client confidentiality
• Ability to integrate and collaborate well with others while adapting to evolving service experiences
• Knowledge of and ability to navigate the healthcare sector
• Experience developing and facilitating care plans
• Experience creating high-touch customer journey experience
• More than one language is a plus
• Proficiency with macOS systems, GSuite, Slack, and 1Password

Requirements

• To work remotely, you must have a strong internet connection, quiet space to take calls and a professional (distraction free) environment.
• You are required to work from a private, dedicated, distraction-free space.

Pay

The starting salary for this position is $70,000-$80,000 CAD per year.

Schedule

This is a remote and Canada-based opportunity. We ask that you work in a location that is:

• Private, with secure (not public) internet and phone access
• Suitable to safely and securely accommodate the sensitive information that you will be handling and communicating