Care Coordinator- Bayside

About the role

Spear Physical and Occupational Therapy is seeking a qualified, passionate Care Coordinator to join the team at our Bayside location. Care Coordinators are responsible for supporting patient care by making our patients feel welcomed and valued whilst also controlling the flow of the appointment.

Responsibilities

• Respond to all phone calls and emails within 2 hours and always within 24 hours.
• Guide patients through our out-of-network experience.
• Greet all patients who enter the clinic with a smile.
• Execute 5-star customer service.

Qualifications

• Previous customer service experience.
• Someone who is hospitable, welcoming, and team-orientated.
• Strong communication skills and ability to multi-task.
• A strong attention to detail and willingness to grow.
• BA.BS degree preferred, not required.

What We Offer

• One Medical paid membership.
• Mental Health benefits that include paid time off and support services through Journey Live and employer-sponsored EAP program.
• Medical, Dental, Vision Benefits, Commuter FSA Plan.
• 401(K) Safe Harbor Match: SPEAR will make a matching contribution equal to 100% of the first 3% of annual compensation, plus 50% of the next 2% of annual compensation. The total SPEAR matching contribution will not exceed 4% of your annual compensation.
• Generous paid time including PTO, Floating Holidays, Company Holidays, Mental Health Commuter FSA Plans – pretax savings plans for travel to & from work.
• Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc. Gym membership discounts with Blink & Crunch Fitness.
• Company Events: Annual Summer Picnic and Holiday Awards Celebration.

Physical Requirements

• Manual dexterity to manipulate office equipment and make written notations.
• Ability to use computer keyboard 90% of each workday.
• Hearing acuity to communicate over the telephone.
• Visual acuity to read information on computer screen.
• The ability to sit, stand, walk for extended periods of time.
• Occasionally lift 10 pounds.

About Us

We are the nation's leading outpatient practice with more than 40 clinics in the New York Tri-State Area and 25 years of experience. Spear provides unprecedented patient access to physical and occupational therapy through its robust list of services covered by most major insurances. Since its founding, Spear has been honored by some of the top medical, academic, and business communities. Among these accolades, they have twice been named the nation's top physical therapy practice by the American Physical Therapy Association and WebPT, received the Columbia Award for Leadership in Clinical Education, served as official therapists to Olympic teams and Broadway shows, and been featured for their expertise in The New York Times, CBS News, Good Morning America, The Today Show, and more.