Care Coordinator

Primary Job Responsibilities & Duties

• Identifies strengths, needs, and risks for participants and their families to develop short- and long-term goals related to housing stability and financial prosperity.
• Develops or updates service plans with participants and their families to address their needs and facilitate referral to appropriate treatment or service providers or facilities.
• Coaches participants and/or their families to achieve personal goals, develop life skills, and/or sustain success and wellness.
• Conducts activities in a culturally responsive manner and monitors the service environment to maximize participant success and well-being.
• Regularly takes notes and manages data in the SureImpact database.

Other Job Duties

• Supports approximately 60 unique students and family units annually.
• Advocates on behalf of clients and families for services, basic needs, and other related issues.
• Composes or prepares correspondence, case notes, narrative and technical reports, notifications, and related documents using computer-based applications.
• Conducts comprehensive, client-centered social work activities in accordance with best practices.
• Supports community and home visits (if needed) related to client needs; Provides follow-up and monitors service delivery and care environments.
• Stays abreast of community resources and procedures for referring clients to appropriate resources.
• Facilitates case consultation for client situations.
• Establishes case plan goals and reviews with clients at regular intervals.
• Maintains monitoring of client progress to ensure that clients are working towards a resolution of identified challenges.
• Ensures successful case closure, documentation, and transition.
• Provides crisis prevention, intervention, and support services, as needed.

Supervision

This position has no supervisory responsibilities.

Education & Experience

• Bachelor’s degree with major coursework in social work, psychology, or other closely related field.
• At least two (2) years of experience in motivational interviewing practices and/or techniques, eligibility determination, social referral/service work (including crisis prevention and intervention) or community resource referral, or closely related work with preferred experience working with persons with mental health conditions.
• Knowledge of evidence-based practices, assessments processes, treatment planning, outcome measurement and quality management.
• Experience working with low income, youth and families and/or other special population strongly preferred.

Full Professional Fluency

Full professional fluency in both English and Spanish is required to effectively serve the population for this role.

Core Competency Requirements

• Excels at customer service – Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC and Community Partnership School’s mission.
• Drives for results – Has a passion for innovation and risk-taking, meeting and exceeding qualitative and quantitative goals in a thoughtful and time-driven manner.
• Commits to the organization – Has the responsibility for aligning one’s own behavior, leadership, and commitment with the needs, priorities, goals, and culture of UWBC.
• Embraces diversity and inclusion – Creates an atmosphere that respects and embraces engagement of all people, ideas, and backgrounds and aligns with United Way’s values.
• Seizes learning – Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.
• Manages multiple projects and tasks – Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives, and timelines, seeking help when needed to manage priorities.
• Personifies teamwork – Demonstrates good collaboration and communication effectively in any team setting.

Environment & Physical Demands

• The environment is climate controlled (i.e., heated and air-conditioned).
• Lighting is adequate through overhead lighting as well as windows and blinds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.
• Demands also involve protracted concentration.

Fields of Study

Psychology / Philosophy
Sociology / Politics / Administration

Required Degree Level

Bachelor

Years of Experience

1 - 2 years of experience

Salary Range

$41,000 to $50,000 per year
$50,000 - $52,000 per year