Care Coordinator

Now Hiring: Care Coordinator (Bilingual Spanish Required)

About the Role

At Inland Respite, we provide compassionate, high-quality respite care to families of individuals with developmental disabilities. We strive to empower families and care providers with responsive, supportive, and compliant service.

Responsibilities

• Serve as main contact for families and Respite Care Providers to address inquiries, schedule changes, and service support
• Ensure compliance with documentation including IPPs, Parent Packets, Conditions of Employment, and EVV signatures; maintain database accuracy
• Review electronic timecard entries for accuracy and resolve discrepancies with providers
• Analyze paper and electronic timecard data for consistency
• Coordinate filling open shifts and track provider availability
• Communicate service disruptions and escalate staffing shortages to senior leadership
• Monitor service utilization trends; document and address under-utilization, overages, and inactive clients in WellSky
• Collaborate with EVV Clerk to maintain electronic visit record accuracy
• Receive and log Special Incident Reports (SIRs); notify Senior Care Coordinator for follow-up as needed
• Manage client terminations and initiate replacement processes
• Manage scheduling systems and update shift logs in databases
• Assist families with technical support and educate on system use and service expectations
• Process service authorization changes according to protocols
• Maintain detailed and accurate documentation in internal systems
• Escalate complex issues to Senior Care Coordinator for resolution
• Participate in special projects and department initiatives as assigned

Requirements

• Associate's degree or equivalent experience in Human Services or related field
• Familiarity with developmental disabilities preferred
• Comfortable handling sensitive, confidential information in compliance with HIPAA
• High accuracy, attention to detail, and accountability
• Proficient with Microsoft Office, cloud-based platforms, and EHR systems
• Excellent verbal and written communication skills
• Strong organizational and time management skills
• Bilingual in English and Spanish (required)
• Valid driver's license, auto insurance, and reliable transportation
• Office-based with indoor and outdoor home visits
• Prolonged periods of sitting and computer work
• Occasional lifting up to 25 lbs.
• Physical activities include walking, bending, and driving
• Periodic travel throughout Southern California

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off (vacation, sick leave, holidays)
• 401(k) plan with employer match
• Mileage reimbursement
• Ongoing training and professional development

Pay

26.00 Hourly

Schedule

Full-Time / Hybrid: Monday-Friday, 8 AM - 5 PM

Qualifications

• Associate's degree or equivalent experience in Human Services or related field
• Familiarity with developmental disabilities preferred
• Comfortable handling sensitive, confidential information in compliance with HIPAA
• High accuracy, attention to detail, and accountability
• Proficient with Microsoft Office, cloud-based platforms, and EHR systems
• Excellent verbal and written communication skills
• Strong organizational and time management skills
• Bilingual in English and Spanish (required)
• Valid driver's license, auto insurance, and reliable transportation
• Office-based with indoor and outdoor home visits
• Prolonged periods of sitting and computer work
• Occasional lifting up to 25 lbs.
• Physical activities include walking, bending, and driving
• Periodic travel throughout Southern California