Care Coordinator - 00064 - Mon-Fri 9AM-5PM

Make an impact at WellLife Network, one of New York’s largest nonprofit health and human services organizations. Join a team dedicated to compassion, inclusion, and excellence—helping individuals and families thrive every day.

About the role

Care Coordinators collaborate with clients and their support systems—including community providers—to ensure holistic health and wellness support.

Responsibilities

• Conduct outreach through various methods to engage individuals with chronic medical conditions, mental health issues, and/or substance use disorders, often co-occurring.
• Perform initial and ongoing comprehensive assessments to identify strengths and needs.
• Prepare and revise care plans reflecting client needs and personal goals, focusing on health and wellness.
• Maintain at least monthly contact with clients—telephonically and face-to-face—providing outreach, engagement, and service planning in the field.
• Advocate for and support clients to access resources that promote wellness, self-management, and reduce emergency room visits and inpatient admissions.
• Monitor and coordinate all care, including medical insurance, linkage to treatment providers, and community resources.
• Collaborate with community providers monthly as part of a multidisciplinary team to ensure goal-directed care planning.
• Provide crisis intervention and follow-up as needed.
• Maintain detailed, timely, and accurate records in an electronic medical record system.
• Coordinate with supervisors, office managers, and outreach teams to ensure accurate caseload status (enrollments, closures, screen-outs).
• Complete required monthly documentation to ensure continuity of clients’ medical insurance and accurate billing.
• Participate in weekly team meetings to share feedback and resource information.
• Report and coordinate daily office and field schedules with team members and supervisors.
• Offer resources and consult on medical, psychosocial, substance use, and social service needs.
• Attend periodic trainings to enhance skills and learn about wellness self-management and best practices.
• Participate in bi-weekly individual supervision to address concerns and improve skill development.
• Maintain agency vehicles, including upkeep, documentation, and gas card when assigned.
• Responsible for agency cell phone, laptop, and associated items.
• Follow program guidelines outlined in the personnel manual.
• Report issues or concerns to program administration regularly or as needed while working in the field.

Other Responsibilities

• Maintain confidentiality at all times.
• Support other staff members during absences or staff shortages.
• Represent the agency at meetings and trainings as required.
• Work a flexible schedule, as work locations and hours may change.

Qualifications

• Bachelor’s degree and two years’ experience in Human Services required.
• New York State driver’s license and access to a vehicle required.

Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan with employer matching.
• Paid time off, holidays, and personal days.
• Free and low-cost gym and wellness access and support.
• Ongoing professional development and career advancement opportunities.
• Tuition assistance, mentorship, and leadership training.
• Summer Fridays, gym passes, and life insurance options.
• Qualifying employer for Public Service Loan Forgiveness.

Pay

Competitive hourly rate based on experience.