Care Concierge - Medical Assistant

About the role

At Curana Health, we’re on a mission to radically improve the health, happiness, and dignity of older adults—and we’re looking for passionate people to help us do it. As a national leader in value-based care, we offer senior living communities and skilled nursing facilities a wide range of solutions (including on-site primary care services, Accountable Care Organizations, and Medicare Advantage Special Needs Plans) proven to enhance health outcomes, streamline operations, and create new financial opportunities. Founded in 2021, we’ve grown quickly—now serving 200,000+ seniors in 1,500+ communities across 32 states. Our team includes more than 1,000 clinicians alongside care coordinators, analysts, operators, and professionals from all backgrounds, all working together to deliver high-quality, proactive solutions for senior living operators and those they care for.

Essential Duties & Responsibilities

Patient Support

• Conduct monthly in-person rounds for patients enrolled in Advanced Primary Care Management (APCM) or the Guiding an Improved Dementia Experience (GUIDE) programs
• Address patient and durable power of attorney (DPOA) inquiries via telephone
• Respond to patient or caregiver messages received via the Curana Patient Portal
• Assist patients with scheduling follow-up appointments with Curana Providers or specialists

Provider Support

• Manage electronic health records (EHR) and ensure accurate and up-to-date patient records
• Coordinate documents needed for review or signature by a provider
• Facilitate provider orders and escalate findings
• Support Provider scheduling
• Assists with prior authorizations
• Obtain patient records and diagnostic test results
• Organizing telehealth consultations

Communication Support

• Collaborate with the Curana Interdisciplinary Care Team to ensure seamless communication within our health network
• Other duties as assigned

Qualifications

Required Education And Experience

• High School Diploma or equivalent
• Registered or Certified Medical Assistant
• 1+ years of experience working in a medical office, community engagement, or other related fields

Required Skills

• Ability to interpret medical records, lab results, and appointment notes
• Demonstrates experience in collecting clinical information and surfacing changes to the appropriate Curana care team member
• Willingness to travel to local Senior Living Communities
• Proficient computer skills and exhibits knowledge in using various Microsoft Office applications
• Excellent organizational and time management skills with the ability to prioritize tasks

Preferred Education And Experience

• Experience working with chronic care management (CCM) or other care management programs

Travel Requirements

• On-site at assigned Senior Living Communities 4 business days out of the work week
• May require travel to multiple local Senior Living Communities
• This role requires travel to and from one or more assigned facilities
• Depending on the amount of travel required, Curana may in future determine that a valid driver’s license, current auto insurance, and an acceptable driving record are required. If so, you will be provided with thirty (30) days notice of this requirement. From that time forward, please be advised that Periodic motor vehicle (MVR) checks may be conducted as a condition of, and/or for, continued employment