Care Concierge

About the role

We are looking for Veterinary Care Concierges to join our VCA Urgent Care Animal Hospital in Salt Lake City, UT. At VCA Animal Hospitals Urgent Care – Sugar House, the Care Concierge plays a vital role in accomplishing our vision!

Responsibilities

• Greet clients and bring them into the exam room
• Aid veterinarians by entering electronic medical records in real time during the patient exam
• Create, present, and explain treatment plans per the veterinarian’s direction
• Keep the owner current with progress checks as a pet is receiving care
• Cookordinate with treatment teams to deliver a great treatment experience for the patient
• Aid in providing exceptional patient care
• Assist in reviewing discharge instructions, including medications, with clients
• Check out and collect payment in the exam room
• Follow up with clients to check on patients and communicate any outstanding test results

Qualifications

• Minimum 2 years’ experience in hospitality, customer service, patient care, or related industry
• Previous experience in veterinary clinic or hospital setting preferred
• Excellent written and verbal communication skills
• Capable of listening to client objectives and advocating on their behalf
• Action-oriented, independent, and self-starter, but also a strong team player
• Comfortable working in a fast-paced healthcare environment
• Strong computer and technology skills, ability to type 60wpm
• Capable of learning medical terminology with support and direction
• Comfortable around animals with a basic animal handling skillset and an aptitude to develop animal restraint techniques

Schedule

The hospital is open 7 days a week, 10 am- 8 pm. Weekends are required.

Pay

The pay range for this position is $15 - 19/ hour. Compensation is negotiable based on education, experience, and other relevant credentials.

Benefits

• Paid vacation, sick time, and holiday pay
• Free mental health sessions (Lyra) and wellness subscriptions (Head Space)
• Referral bonuses
• Medical, dental & vision insurance for you and your family
• Health saving account, and Flexible spending account
• Generous pet care discounts plus discounts on Mars, Royal Canin, and more
• Life, short, and long-term disability insurance (company-paid)
• Paid parental leave for new parents
• Opportunities for growth and leadership roles at VCA and Mars Veterinary Health
• Dedicated onboarding and development support
• Associate-led equity, inclusion, and diversity groups
• Free Continuing Education through our online WoofU