Care Center Specialist II

About the role

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most.

Training Details: Start Date: 12/14/26; Training duration: 13 weeks; Training hours: 8:00am - 4:15pm (Bloomington & Dallas) / 7:00am-3:15pm (Tempe). State Farm provides new employees with a comprehensive paid training program focused on learning the fundamental requirements of the role. Attendance/participation in training is mandatory and candidates must commit to completing the entire training course. Training will be full-time and will last for approximately 13 weeks. While in training employees are expected to demonstrate a strong work ethic that includes remaining engaged, participating in class discussions, and successfully completing the training curriculum. During training you will work the schedule outlined above.

Responsibilities

• Answer incoming calls and/or chat interactions from customers and assist them with inquiries/issues while simultaneously working on a computer.
• Work in a fast-paced environment, handling back-to-back calls as needed.
• Grow your skills and potential in a Care Center Specialist role.

Qualifications

• Customer Service: Strong focus on providing a “Remarkable” customer experience (personalized, caring, simple) throughout every interaction.
• Multitasking and Being Resourceful: Comfort speaking to customers on the phone while navigating between various systems and applications on multiple computer screens; high comfort level multi‑tasking on the computer while conversing and using resources to find the right procedure.
• Communication: Strong communication skills, ability to convey policy information and procedures clearly while connecting with the customer over the phone and expressing empathy when appropriate.

Benefits

• Annual raise and bonus eligibility.
• Robust health and wellbeing programs; State Farm pays most of your healthcare premium; multiple