Care Center Representative

About the role

We're on a mission to create a healthier future for everyone. That means embracing innovation, championing equity, and continuously improving how we serve our communities. Our team is powered by people who are curious, humble, and committed to making a difference-every interaction, every day.

We've been putting people first for over 40 years, offering high-quality health plans across New York and Vermont and partnering with forward-thinking organizations to deliver more personalized, equitable, and accessible care. As a not-for-profit, we invest in what matters most: our customers, our communities, and our team.

Growth opportunities to uplevel your career, a people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team, competitive compensation and comprehensive benefits focused on well-being, and an opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District, one of the Best Companies to Work For in New York, and an Inclusive Workplace.

Responsibilities

Are you passionate about delivering exceptional customer service and helping others navigate their healthcare benefits? We are seeking a Care Center Representative to serve as the first point of contact for members and customers, providing accurate information, resolving concerns, and ensuring a positive customer experience with every interaction.

• Provides optimum customer service as required to maintain existing members and prevent cancellations.
• Provides world class customer care to internal and external customers while consistently adhering to all call handling objectives.
• Correctly responds to all Department of Health audit calls on a consistent basis.
• Acts as a liaison between our internal and external customers.
• Responds promptly, accurately, and effectively to all calls in a polite and professional manner.
• Performs data input in a highly accurate and timely manner on all customer contacts.
• Simultaneously accesses multiple databases while addressing customer's needs.
• Researches information needed to accurately respond to customer's needs.
• Clearly explains all policies and procedures on both incoming and out-going calls.

Requirements

• High School diploma or equivalent with customer service employment experience. (Associates degree, college courses) preferred
• Minimum 1 - 3 years customer service experience and/or relevant office experience required
• Experience in positions where adherence to strict confidentiality is required
• Strong problem solving skills with effective oral and written communication skills
• Strong interpersonal skills and exhibit good judgment
• Demonstrated excellent customer service skills including superior accountability and follow through
• Demonstrated PC skills using Microsoft applications
• Bilingual (Spanish speaking) excellent telephone/communication skills

Pay

MVP Health Care is committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. $20.00-$26.60