Care Center-Client First Solutions

About the role

A TCC Client First Solutions Advisor is responsible for providing exceptional client service, solving complex issues, and maintaining compliance with bank policies and procedures.

Responsibilities

• Investigate and resolve highly complex client requests involving multiple specialties such as business care, cards, and loans.
• Resolve escalated calls from teammates regarding procedures, systems, and policies.
• Manage and maintain RISK items to ensure compliance and prevent bank losses.
• Communicate effectively with clients and third parties via phone, email, or other channels to facilitate issue resolution.
• Employ negotiation and problem-solving skills to address client complaints professionally and ensure regulatory compliance.
• Provide support to internal and external clients, focusing on delivering a differentiated client experience.
• Identify and correct bank errors, escalate regulatory concerns, and simplify processes to enhance revenues.
• Assist peers in resolving complex complaint scenarios and take a leadership role in addressing these issues.
• Maintain current knowledge of compliance regulations, bank products, policies, and procedures.

Requirements

• Associate degree or equivalent education and related training or experience.
• Two years of high-level performance/achievement in client contact center or bank operations.
• Proficiency in computer applications, technical skills, interpersonal abilities, and problem-solving skills.
• Excellent verbal and written communication skills.
• Attention to detail and ability to process information accurately.
• Strong leadership qualities and interpersonal skills.
• Creative thinking and problem-solving abilities.
• Composure and professionalism in emotionally charged situations.
• Genuine concern for client complaints and dedication to finding solutions.

Qualifications

• Associate degree or equivalent education and related training or experience.
• Two years of high-level performance/achievement in client contact center or bank operations.
• Proficiency in computer applications, technical skills, interpersonal abilities, and problem-solving skills.
• Excellent verbal and written communication skills.
• Attention to detail and ability to process information accurately.
• Strong leadership qualities and interpersonal skills.
• Creative thinking and problem-solving abilities.
• Composure and professionalism in emotionally charged situations.
• Genuine concern for client complaints and dedication to finding solutions.

Benefits

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits including medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan. Vacation, sick days, and paid holidays are also provided. Additional benefits may vary based on position and division.

Pay

Details on pay will be provided during the hiring process.

Schedule

The schedule for this position is 1st shift (United States of America).