CARE ASSOCIATE/CARE TECH - WOMEN'S HEALTH (36 HRS/WK DAYS)

About the Role

The Care Associate/Care Tech at Riverside Healthcare is a vital part of the healthcare team, providing both clinical and administrative support within a physician office setting. This role involves direct patient care, administrative tasks, and ensuring a positive patient experience.

Responsibilities

• Clinical Support:
  • Administer subcutaneous injections as requested by the provider, following all applicable protocols.
  • Perform venipunctures and non-blood specimen collection, ensuring proper labeling, form completion, and timely transport to laboratories.
  • Assist providers and nurses with medical procedures, ensuring patient comfort and safety.
  • Conduct pulmonary function tests, electrocardiograms (EKGs), pulse oximetry, and nebulizer treatments as instructed by the provider.
  • Collect and document clinical data accurately in all applicable EMRs, ensuring compliance with regulatory guidelines, health maintenance protocols, and quality measures.
  • Follow up on lab work, referrals, consultations, and other testing as directed by the provider.
  • Reconcile patient immunization records in the EMR, including ICARE records, ensuring accuracy.
  • Maintain Point of Care Testing (POCT) competencies and perform quality control for waived testing.
• Administrative Tasks:
  • Greet patients timely and courteously, escorting them to exam rooms and ensuring a positive experience.
  • Answer telephone calls with a positive attitude, take accurate messages, and address customer questions and concerns efficiently.
  • Assist patients with electronic registration within the clinic setting, ensuring all required information is accurately entered into the system.
  • Perform accurate computer data entry of patient demographics and other essential information in the EMR.
  • Register patients according to clinic protocols, including verifying insurance, running estimates, collecting payments, and scheduling clinical and diagnostic appointments.
  • Scan and file patient test results, records, and other paperwork in a timely and accurate manner, ensuring proper documentation in the EMR.
  • Document missed appointments in patient records and follow up on patient work queues in a timely manner.
  • Assist with confirming patient appointments and maintaining the front desk and reception areas.
• Customer Interaction:
  • Adhere to AIDET format and standards, acknowledging and greeting all customers timely with a professional and friendly demeanor.
  • Identify patients' needs for additional information and refer them to appropriate healthcare resources as needed.
  • Maintain current knowledge of insurance coverages to assist patients with insurance verification and authorization processes.
• Office Maintenance:
  • Clean exam rooms using proper wipes and following appropriate wet time guidelines to ensure a safe and sanitary environment.
  • Assist with maintaining office supplies and ensuring the clinic is fully stocked and organized.

Qualifications

• Required:
  • High school diploma or equivalent.
• Preferred:
  • Previous clinical experience, including taking vital signs, performing phlebotomy, EKG, and administering injections.
  • Knowledge of medical terminology.
  • Knowledge of insurance and authorization processes.
  • CPR certification.

Skills

• Excellent clinical skills and attention to detail.
• Ability to work efficiently in an automated environment.
• Flexibility with assignments within professional scope, duties, and licensure.
• Strong customer service and communication skills.

Pay

USD $19.02 - USD $23.46 /Hr