CARE ASSOCIATE/CARE TECH - RMG FLOAT POOL (24 HRS/WK DAYS)

Riverside Healthcare is seeking a Care Associate/Care Tech to provide clinical and administrative support within a physician office setting. This role is a vital part of the healthcare team, delivering direct patient care and ensuring smooth office operations.

Responsibilities

• Clinical Support:
  • Administer subcutaneous injections as requested by the provider, following all applicable protocols.
  • Perform venipunctures and non-blood specimen collection, ensuring proper labeling, form completion, and timely transport to laboratories.
  • Assist providers and nurses with medical procedures, ensuring patient comfort and safety.
  • Conduct pulmonary function tests, electrocardiograms (EKGs), pulse oximetry, and nebulizer treatments as instructed by the provider.
  • Collect and document clinical data accurately in all applicable EMRs, ensuring compliance with regulatory guidelines, health maintenance protocols, and quality measures.
  • Follow up on lab work, referrals, consultations, and other testing as directed by the provider.
  • Reconcile patient immunization records in the EMR, including ICARE records, ensuring accuracy.
  • Maintain Point of Care Testing (POCT) competencies and perform quality control for waived testing.
• Administrative Tasks:
  • Greet patients timely and courteously, escorting them to exam rooms and ensuring a positive experience.
  • Answer telephone calls with a positive attitude, take accurate messages, and address customer questions and concerns efficiently.
  • Assist patients with electronic registration within the clinic setting, ensuring all required information is accurately entered into the system.
  • Perform accurate computer data entry of patient demographics and other essential information in the EMR.
  • Register patients according to clinic protocols, including verifying insurance, running estimates, collecting payments, and scheduling clinical and diagnostic appointments.
  • Scan and file patient test results, records, and other paperwork in a timely and accurate manner, ensuring proper documentation in the EMR.
  • Document missed appointments in patient records and follow up on patient work queues in a timely manner.
  • Assist with confirming patient appointments and maintaining the front desk and reception areas, ensuring they are ready for each working day and fully operational at the start of business hours.
• Customer Interaction:
  • Adhere to AIDET format and standards: acknowledge and greet all customers timely with a professional and friendly demeanor.
  • Identify patients' needs for additional information and refer them to appropriate healthcare resources as needed.
  • Maintain current knowledge of insurance coverages to assist patients with insurance verification and authorization processes.
• Office Maintenance:
  • Clean exam rooms using proper wipes and following appropriate wet time guidelines to ensure a safe and sanitary environment.
  • Assist with maintaining office supplies and ensuring the clinic is fully stocked and organized.

Requirements

• High school diploma or equivalent required.
• CPR certification preferred.
• Previous clinical experience is preferred, including the ability to take vital signs, perform phlebotomy, EKG, and administer injections.

Skills

• Knowledge of medical terminology is preferred.
• Knowledge of insurance and authorization processes is helpful.
• Strong attention to detail and the ability to work efficiently in an automated environment.
• Flexibility with assignments within professional scope, duties, and licensure.

Benefits

Riverside Healthcare offers a comprehensive suite of Total Rewards, including:

• Competitive compensation with base pay within the range of USD $19.02 - USD $23.46 per hour, plus premium pay such as shift differential and on-call opportunities.
• Annual performance-based increases.
• Paid Time Off programs (for 0.5 to 1.0 FTE).
• Health and welfare benefits, including medical, dental, vision, life, and short- and long-term disability insurance (for 0.5 to 1.0 FTE).
• Health Savings and Flexible Spending Accounts for eligible healthcare and dependent care expenses.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Paid Leave Hours accrued as you work (for 0.001 to 0.49 FTE).

Employee Health Requirements

• Exposure/Sensory Requirements:
  • Exposure to Chemicals: Copy machine toner, fax machine toner, household cleaners, bleach, alcohol, peroxide, and liquid nitrogen.
  • Video Display Terminals: Average use.
  • Blood and Body Fluids: Some potential due to vomit, diarrhea, blood, and other body fluids, but the use of Universal Precautions and protection reduces risk.
  • TB or Airborne Pathogens: Exposure to patients.
  • Sensory Requirements:
    • Speech: Needed for presentations/training, telephone communication, and facilitating meetings.
    • Vision: Needed to read memos and literature.
    • Smell: Needed for electrical/fire safety.
    • Hearing: Needed for telephone communications, meetings, and listening to employee concerns.
    • Touch: Needed for writing, computer entry, and filing.
• Activity/Lifting Requirements:

  Percentage of time during the normal workday the employee is required to:

  • Sit: 10%
  • Stand: 40%
  • Walk: 20%
  • Drive: 5%
  • Twist: 5%
  • Bend: 5%
  • Squat: 5%
  • Reach above shoulders: 5%
  • Lift: 5%

  The weight required to be lifted each normal workday:

  • Up to 10 lbs: Frequently
  • Up to 20 lbs: Occasionally
  • Up to 35 lbs: Occasionally
  • Up to 50 lbs: Not Required
  • Up to 75 lbs: Not Required
  • Up to 100 lbs: Not Required
  • Over 100 lbs: Not Required

  Lifting and carrying requirements include:

  • Carry charts from file cabinets to exam room or desk.
  • Stock rooms with supplies, carry supplies from med room to patient room.
  • Place supplies in cabinets, move chairs and boxes.
  • Put babies on scale, walk from room to scale in hall, then back to room.

  Maximum consecutive time (minutes) during the normal workday for each activity:

  • Sit: 10
  • Stand: 55
  • Walk: 15
  • Twist: 5
  • Bend: 2
  • Squat: 10
  • Reach above shoulders: 5
  • Lift: 10
• Repetitive Use of Hands:
  • Simple grasp up to 10 lbs: 70%
  • Pushing & pulling: 30%
  • Fine manipulation: Writing, calculator, and computer keyboard.
• Environmental Factors & Special Hazards:
  • Inside hours: 8
  • Temperature: Normal Range
  • Lighting: Average
  • Noise levels: Average
  • Humidity: Normal Range
  • Atmosphere: Odors
  • Protective Clothing Required: As needed for safety.

Pay

USD $19.02 - USD $23.46 per hour.