CARE ASSOCIATE/CARE TECH - NEUROLOGY ASSOC (40 HRS/WK DAYS)

Responsibilities

• Administer subcutaneous injections as requested by the provider, following all applicable protocols.
• Perform venipunctures and non-blood specimen collection, ensuring proper labeling, form completion, and timely transport to laboratories as applicable.
• Assist providers and nurses with medical procedures, ensuring patient comfort and safety.
• Conduct pulmonary function tests, electrocardiograms (EKGs), pulse oximetry, and nebulizer treatments as instructed by the provider as applicable.
• Collect and document clinical data accurately in all applicable EMRs, ensuring compliance with regulatory guidelines, health maintenance protocols, and quality measures.
• Follow up on lab work, referrals, consultations, and other testing as directed by the provider.
• Maintain Point of Care Testing (POCT) competencies and perform quality control for waived testing.
• Greet patients timely and courteously, escorting them to exam rooms and ensuring a positive experience.
• Answer telephone calls with a positive attitude, take accurate messages, and address customer questions and concerns efficiently.
• Absorb and distribute patient information, ensuring all required information is accurately entered into the system.
• Register patients according to clinic protocols, including verifying insurance, running estimates, collecting payments, and scheduling clinical and diagnostic appointments.
• Scan and file patient test results, records, and other paperwork in a timely and accurate manner, ensuring proper documentation in the EMR.
• Document missed appointments in patient records and follow up on patient work queues in a timely manner.
• Absorb and distribute patient information, ensuring all required information is accurately entered into the system.
• Assist with confirming patient appointments and maintaining the front desk and reception areas, ensuring they are ready for each working day and fully operational at the start of business hours.
• Maintain a pleasant, friendly, and professional demeanor with all employees, patients, guests, vendors, and visitors of Riverside Healthcare.
• Adhere to AIDET format and standards. Acknowledge and greet all customers timely with a professional and friendly demeanor.
• Identify patients' needs for additional information and refer them to appropriate healthcare resources as needed.
• Maintain current knowledge of insurance coverages to assist patients with insurance verification and authorization processes.
• Clean exam rooms using proper wipes and following appropriate wet time guidelines to ensure a safe and sanitary environment.
• Absorb and distribute patient information, ensuring all required information is accurately entered into the system.
• Assist with maintaining office supplies and ensuring the clinic is fully stocked and organized.

  Preferred Experience

  • Previous clinical experience is preferred, including the ability to take vital signs, perform phlebotomy, EKG, and administer injections.
  • Knowledge of medical terminology is preferred.
  • Knowledge of insurance and authorization processes is helpful.

  Required Licensure/Education

  • A high school diploma or equivalent required.
  • CPR certification preferred.