CARE ASSOCIATE/CARE TECH II - WORKFORCE HEALTH (TR/PRN)

Responsibilities

• Administer subcutaneous injections as requested by the physician, following established protocols.
• Perform venipunctures and non-blood specimen collection, ensuring proper labeling, form completion, and transport to laboratories.
• Assist physicians and nurses with medical procedures, including immediate care and occupational medicine, following ACOEM protocols for workers compensation.
• Conduct pulmonary function tests, electrocardiograms, pulse oximetry, and nebulizer treatments, fit testing, vision/audio exams, drug collections, and breath alcohol collections as needed by protocol.
• Collect and document clinical data accurately in EMRs, ensuring compliance with regulatory agency guidelines, health maintenance protocols, and quality measures.
• Follow up on lab work, referrals, consultations, and other tests, providing patients with timely updates as directed by the physician.
• Reconcile patient immunization records in the EMR, including ICARE records, ensuring accuracy and completeness.
• Maintain Point of Care Testing (POCT) competencies and perform quality controls for waived testing.
• Greet patients timely and courteously, escorting them to exam rooms and ensuring a positive patient experience.
• Answer telephone calls promptly, taking accurate messages and addressing customer questions and concerns efficiently.
• Absorb and document missed appointments in patient records and ensure timely follow-up on patient work queues.
• Register patients according to clinic protocols, including verifying insurance, collecting payments, and scheduling clinical and diagnostic appointments.
• Scan and file patient test results, records, and other paperwork timely and accurately in the appropriate folders.
• Assist with confirming appointments and maintaining front desk and reception areas, ensuring they are fully operational at the start of business hours.
• Maintain a pleasant, friendly, and professional demeanor with all employees, patients, guests, vendors, and visitors of Riverside Healthcare.
• Identify patients' needs for additional information, referring them to appropriate healthcare resources when necessary.
• Maintain current knowledge of insurance coverages to assist patients with insurance verification and authorization processes.
• Carry charts from file cabinets to exam room or desk; stock rooms with supplies, carry supplies from med room to patient room.
• Place supplies in cabinets, move chairs and boxes.
• Put babies on scale, walk from room to scale in hall, then back to room.
• Carry up to 10 lbs frequently, up to 20 lbs occasionally, up to 35 lbs occasionally, up to 50 lbs occasionally, up to 75 lbs occasionally, up to 100 lbs occasionally, and over 100 lbs not required.
• Stand for 55 minutes, sit for 10 minutes, twist for 5 minutes, crawl for 0 minutes, walk for 15 minutes, kneel for 0 minutes, lift for 10 minutes, drive for 0 minutes, squat for 10 minutes, climb for 0 minutes, bend for 2 minutes, reach above shoulders for 5 minutes, and repetitively use hands for 70% of the time.

Requirements

• Ability to spell, alphabetize, and count accurately.
• Ability to work effectively in an automated environment.
• Knowledge of medical terminology.
• Previous clinical experience, including the ability to take vital signs, perform phlebotomy, EKG, and administer injections.
• Experience in a physician office or other healthcare setting.
• Prior knowledge of payer regulatory compliance and an understanding of the hospital revenue cycle.