Care Advocate (Shift:8:00 AM - 5:00 PM MST)
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Include a section ONLY when posting has real, specific content for it. So we need sections: About the role (the paragraph after "About the Role"), Responsibilities, Qualifications, Benefits (from "What's In It For You"). Also maybe "Location & Schedule" but schedule is not specific beyond remote and time zones; we could include Schedule if there is specific content: "Candidates must be available to work hours aligned with Eastern, Central, or Mountain Time Zones." That's schedule info. Also location: "This is a 100% remote role." So we could have a Schedule section? The instruction says include Schedule only if posting actually states them. It does state schedule: remote, must be available to work hours aligned with certain time zones. That's schedule info. So we could include a Schedule section. Pay: not mentioned. So skip Pay. Benefits: we have details. Also maybe "About TailorCare" is company overview, not a section heading per instruction; we should not repeat job title as heading; but we could include a brief intro? The instruction says do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID etc. It doesn't forbid a general paragraph about company; but we should preserve all substantive information. However they said "Prefer a few substantive sections over many thin ones." We could include a short
for company overview before sections. But they said output ONLY the HTML fragment; we can include a
for company overview then sections. We must use
for section headings. Use - for any list of duties/requirements/benefits, and
for prose.
We need to preserve all substantive information; do not invent or summarize away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. At the end there is EEO statement; we should remove that. Also "TailorCare seeks to recruit..." and EEO statement should be removed.
We need to keep all other info.
Let's extract sections:
Company overview: "About TailorCare TailorCare is transforming the experience of specialty care. Our comprehensive care program takes a profoundly personal, evidence-based approach to improving patient outcomes for joint, back, and muscle conditions. By carefully assessing patients' symptoms, health histories, preferences, and goals with predictive data and the latest evidence-based guidelines, we help patients choose and navigate the most effective treatment pathway for them every step of the way. TailorCare values the experiences and perspectives of individuals from all backgrounds. We are a highly collaborative, curious, and determined team passionate about scaling a high-growth start-up to improve the lives of those in pain. TailorCare is a remote-first company with our corporate office located in Nashville."
We can put that as a
maybe preceded by no heading.
Then About the role: paragraph after "About the Role". Let's capture:
"As a Care Advocate, you will be responsible for engaging prospective patients through proactive outbound calls and multichannel outreach to drive awareness and enrollment in TailorCare's musculoskeletal (MSK) care navigation program. You'll often serve as the first point of contact, guiding patients through the value of our services and creating a personalized, empathetic, and compelling experience. This is a high-volume, outbound call center role focused on healthcare engagement, where you will connect with patients and their caregivers to identify barriers and motivate them to take action toward improved musculoskeletal (MSK) care. This is a non-exempt (hourly) position."
We should keep that as prose under
About the role
.
Location & Schedule: we could make a Schedule section. Content: "This is a 100% remote role. Candidates must be available to work hours aligned with Eastern, Central, or Mountain Time Zones."
We could also include location: remote. So Schedule section with that.
Responsibilities: list of bullet points. We need to convert each line into - . The responsibilities paragraph includes many sentences separated by periods; we need to split into list items. Let's extract each responsibility sentence:
- Conduct high-volume outbound calls and multichannel outreach (phone, SMS, email) to eligible patients to introduce TailorCare's services and support program enrollment.
- Build and maintain a working knowledge of TailorCare's MSK program, including core conditions, care pathways, eligibility criteria, and the enrollment process, to explain the program clearly and accurately.
- Clearly and empathetically communicate TailorCare's value proposition, tailoring the conversation to patient goals, health literacy, concerns, and motivations.
- Build trust and rapport quickly using active listening, genuine empathy, and a compassionate approach that puts patients at ease and encourages engagement.
- Develop and apply foundational motivational interviewing (MI) techniques — including open-ended questioning, affirmations, reflective listening, and summarizing — to support patient-centered conversations.
- Identify and address common patient questions, barriers, or objections using established techniques while maintaining a calm, supportive tone; seek guidance and escalate appropriately when patient needs or situations fall outside your scope.
- Demonstrate empathy, professionalism, and consistency across all patient interactions, representing TailorCare's values and mission.
- Document all patient interactions accurately, thoroughly, and in a timely manner within internal systems to support care coordination, data integrity, and reporting.
- Meet or exceed performance targets related to outreach volume, patient engagement, caseload management, and call quality.
- Use personal performance data and coaching feedback to identify trends in your own outreach and drive continuous self-improvement.
- Use AI-enabled tools and new technologies with curiosity, openness, and responsibility to improve personal productivity and outreach effectiveness.
- Adapt to changing scripts, tools, and workflows with a positive, growth-oriented mindset.
- Coordinate patient handoffs with internal care teams.
- Participate in regular team meetings and daily standups, contributing to a positive, inclusive culture of learning and collaboration.
- Surface observations, feedback, and ideas on patient trends, outreach barriers, or script effectiveness to appropriate team members for continuous improvement.
- Perform other duties as assigned.
We'll put those in
- .
Qualifications: Required and Preferred. We need to list as list items. Required bullet points:
- Experience in outbound call center, inside sales, telephonic outreach, or patient engagement roles—preferably in a healthcare, health plan, or health tech environment.
- Strong written and verbal communication, persuasion, and active listening skills.
- Willingness to learn and apply motivational interviewing techniques in patient conversations.
- Ability to manage a high call volume while maintaining accuracy and empathy.
- Comfortable working with productivity targets and quality metrics in a fast-paced, tech-enabled environment.
- Ability to use personal performance data and feedback to drive self-improvement.
- High comfort level with technology, including contact center platforms, CRM systems (e.g., Salesforce), documentation tools, and Google Suite.
- Openness and adaptability to new technologies, including responsible use of AI-enabled tools.
- Ability to effectively collaborate with multidisciplinary teams.
- Excellent organizational and prioritization skills.
- Strong attention to detail.
- Ability and willingness to travel up to 10% as needed for onsite meetings, team collaboration, and company events.
Preferred:
- Familiarity with motivational interviewing and/or patient coaching strategies.
- Experience working with Medicare populations and a basic understanding of Medicare Health Plans.
- Knowledge of medical terminology.
- Previous experience with remote/telemedicine care delivery.
We'll combine required and preferred maybe separate headings? The instruction only mentions Qualifications as a heading; we can include both required and preferred under Qualifications, maybe separate subheadings? But we should not create extra headings beyond those listed unless needed. Could just list all qualifications as list items, maybe mark required vs preferred in text? But we must preserve all info; we can include both required and preferred as separate
with headings? However headings beyond not allowed? The instruction only says use for section headings (list). It doesn't forbid other headings like but better to stick to for sections. Inside Qualifications we can have
stating "Required:" then
then "Preferred:" then . That's fine.
Benefits: from "What's In It For You". Let's extract bullet points:
- Meaningful Work: We are dedicated to our mission and deeply value our patients and each other. Each day offers the opportunity to make a positive impact.
- Work Environment: We operate as a remote-first company with options for a hybrid work model in Nashville.
- Time Off: Our generous paid time off (PTO) and holiday plans ensure you have ample time to rest and recharge.
- Family First: We offer paid parental leave and support a healthy work-life balance, encouraging flexibility and autonomy. We love talking about our family and pets!
- Comprehensive Benefits: From Day 1, employees enjoy medical, dental, vision, life, and disability insurance, wellness resources and an employer HSA contribution.
- Fair Compensation: We are committed to equitable pay for all team members and support your future goals with a 401k plan that includes employer matching.
- Community: We foster an inclusive environment where you can rely on your teammates, share honest feedback, and feel comfortable being your authentic self at work each day.
We should keep these as list items under Benefits.
We must not include Pay or Schedule sections unless posting actually states them. We have schedule info; we already made Schedule section. Pay not mentioned, so skip.
We also need to include maybe a short for location & schedule? We'll make Schedule section.
Now produce HTML fragment:
About TailorCare ...
About the role
As a Care Advocate, you will be responsible for engaging prospective patients through proactive outbound calls and multichannel outreach to drive awareness and enrollment in TailorCare's musculoskeletal (MSK) care navigation program. You'll often serve as the first point of contact, guiding patients through the value of our services and creating a personalized, empathetic, and compelling experience. This is a high-volume, outbound call center role focused on healthcare engagement, where you will connect with patients and their caregivers to identify barriers and motivate them to take action toward improved musculoskeletal (MSK) care. This is a non-exempt (hourly) position.
Schedule
This is a 100% remote role. Candidates must be available to work hours aligned with Eastern, Central, or Mountain Time Zones.
Responsibilities
- Conduct high-volume outbound calls and multichannel outreach (phone, SMS, email) to eligible patients to introduce TailorCare's services and support program enrollment.
- Build and maintain a working knowledge of TailorCare's MSK program, including core conditions, care pathways, eligibility criteria, and the enrollment process, to explain the program clearly and accurately.
- Clearly and empathetically communicate TailorCare's value proposition, tailoring the conversation to patient goals, health literacy, concerns, and motivations.
- Build trust and rapport quickly using active listening, genuine empathy, and a compassionate approach that puts patients at ease and encourages engagement.
- Develop and apply foundational motivational interviewing (MI) techniques — including open-ended questioning, affirmations, reflective listening, and summarizing — to support patient-centered conversations.
- Identify and address common patient questions, barriers, or objections using established techniques while maintaining a calm, supportive tone; seek guidance and escalate appropriately when patient needs or situations fall outside your scope.
- Demonstrate empathy, professionalism, and consistency across all patient interactions, representing TailorCare's values and mission.
- Document all patient interactions accurately, thoroughly, and
for prose. We need to preserve all substantive information; do not invent or summarize away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. At the end there is EEO statement; we should remove that. Also "TailorCare seeks to recruit..." and EEO statement should be removed. We need to keep all other info. Let's extract sections: Company overview: "About TailorCare TailorCare is transforming the experience of specialty care. Our comprehensive care program takes a profoundly personal, evidence-based approach to improving patient outcomes for joint, back, and muscle conditions. By carefully assessing patients' symptoms, health histories, preferences, and goals with predictive data and the latest evidence-based guidelines, we help patients choose and navigate the most effective treatment pathway for them every step of the way. TailorCare values the experiences and perspectives of individuals from all backgrounds. We are a highly collaborative, curious, and determined team passionate about scaling a high-growth start-up to improve the lives of those in pain. TailorCare is a remote-first company with our corporate office located in Nashville." We can put that as a
maybe preceded by no heading. Then About the role: paragraph after "About the Role". Let's capture: "As a Care Advocate, you will be responsible for engaging prospective patients through proactive outbound calls and multichannel outreach to drive awareness and enrollment in TailorCare's musculoskeletal (MSK) care navigation program. You'll often serve as the first point of contact, guiding patients through the value of our services and creating a personalized, empathetic, and compelling experience. This is a high-volume, outbound call center role focused on healthcare engagement, where you will connect with patients and their caregivers to identify barriers and motivate them to take action toward improved musculoskeletal (MSK) care. This is a non-exempt (hourly) position." We should keep that as prose under
About the role
. Location & Schedule: we could make a Schedule section. Content: "This is a 100% remote role. Candidates must be available to work hours aligned with Eastern, Central, or Mountain Time Zones." We could also include location: remote. So Schedule section with that. Responsibilities: list of bullet points. We need to convert each line into- .
Qualifications: Required and Preferred. We need to list as list items. Required bullet points:
- Experience in outbound call center, inside sales, telephonic outreach, or patient engagement roles—preferably in a healthcare, health plan, or health tech environment.
- Strong written and verbal communication, persuasion, and active listening skills.
- Willingness to learn and apply motivational interviewing techniques in patient conversations.
- Ability to manage a high call volume while maintaining accuracy and empathy.
- Comfortable working with productivity targets and quality metrics in a fast-paced, tech-enabled environment.
- Ability to use personal performance data and feedback to drive self-improvement.
- High comfort level with technology, including contact center platforms, CRM systems (e.g., Salesforce), documentation tools, and Google Suite.
- Openness and adaptability to new technologies, including responsible use of AI-enabled tools.
- Ability to effectively collaborate with multidisciplinary teams.
- Excellent organizational and prioritization skills.
- Strong attention to detail.
- Ability and willingness to travel up to 10% as needed for onsite meetings, team collaboration, and company events.
Preferred:
- Familiarity with motivational interviewing and/or patient coaching strategies.
- Experience working with Medicare populations and a basic understanding of Medicare Health Plans.
- Knowledge of medical terminology.
- Previous experience with remote/telemedicine care delivery.
We'll combine required and preferred maybe separate headings? The instruction only mentions Qualifications as a heading; we can include both required and preferred under Qualifications, maybe separate subheadings? But we should not create extra headings beyond those listed unless needed. Could just list all qualifications as list items, maybe mark required vs preferred in text? But we must preserve all info; we can include both required and preferred as separate
- with headings? However headings beyond
- Conduct high-volume outbound calls and multichannel outreach (phone, SMS, email) to eligible patients to introduce TailorCare's services and support program enrollment.
- Build and maintain a working knowledge of TailorCare's MSK program, including core conditions, care pathways, eligibility criteria, and the enrollment process, to explain the program clearly and accurately.
- Clearly and empathetically communicate TailorCare's value proposition, tailoring the conversation to patient goals, health literacy, concerns, and motivations.
- Build trust and rapport quickly using active listening, genuine empathy, and a compassionate approach that puts patients at ease and encourages engagement.
- Develop and apply foundational motivational interviewing (MI) techniques — including open-ended questioning, affirmations, reflective listening, and summarizing — to support patient-centered conversations.
- Identify and address common patient questions, barriers, or objections using established techniques while maintaining a calm, supportive tone; seek guidance and escalate appropriately when patient needs or situations fall outside your scope.
- Demonstrate empathy, professionalism, and consistency across all patient interactions, representing TailorCare's values and mission.
- Document all patient interactions accurately, thoroughly, and
not allowed? The instruction only says use
for section headings (list). It doesn't forbid other headings like
but better to stick to
for sections. Inside Qualifications we can have
stating "Required:" then
- then "Preferred:" then
- . That's fine.
Benefits: from "What's In It For You". Let's extract bullet points:
- Meaningful Work: We are dedicated to our mission and deeply value our patients and each other. Each day offers the opportunity to make a positive impact.
- Work Environment: We operate as a remote-first company with options for a hybrid work model in Nashville.
- Time Off: Our generous paid time off (PTO) and holiday plans ensure you have ample time to rest and recharge.
- Family First: We offer paid parental leave and support a healthy work-life balance, encouraging flexibility and autonomy. We love talking about our family and pets!
- Comprehensive Benefits: From Day 1, employees enjoy medical, dental, vision, life, and disability insurance, wellness resources and an employer HSA contribution.
- Fair Compensation: We are committed to equitable pay for all team members and support your future goals with a 401k plan that includes employer matching.
- Community: We foster an inclusive environment where you can rely on your teammates, share honest feedback, and feel comfortable being your authentic self at work each day.
We should keep these as list items under Benefits.
We must not include Pay or Schedule sections unless posting actually states them. We have schedule info; we already made Schedule section. Pay not mentioned, so skip.
We also need to include maybe a short
for location & schedule? We'll make Schedule section. Now produce HTML fragment:
About TailorCare ...
About the role
As a Care Advocate, you will be responsible for engaging prospective patients through proactive outbound calls and multichannel outreach to drive awareness and enrollment in TailorCare's musculoskeletal (MSK) care navigation program. You'll often serve as the first point of contact, guiding patients through the value of our services and creating a personalized, empathetic, and compelling experience. This is a high-volume, outbound call center role focused on healthcare engagement, where you will connect with patients and their caregivers to identify barriers and motivate them to take action toward improved musculoskeletal (MSK) care. This is a non-exempt (hourly) position.
Schedule
This is a 100% remote role. Candidates must be available to work hours aligned with Eastern, Central, or Mountain Time Zones.
Responsibilities